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2K · 4 weeks ago

Lead, Technical Operations Center

Austin, Texas, United States

Full-time

Onsite

Senior Level, Lead/Staff

5+ years exp

2K is a prominent game development label known for its critically-acclaimed franchises. They are seeking a Technical Operations Center Lead to manage a 24/7 team, ensuring high availability and reliability of their game infrastructure while leading incident management and operational improvements.

Developer APIsPublishingSoftwareSportsVideo Games

H1B Sponsor Likely

Responsibilities

Lead the daily operations of the 24/7 TOC team, including prioritization and execution of work, emergency response, and ad hoc duties

Serve as the primary Incident Commander during major production outages, owning the incident life cycle from detection and triage to resolution and executive notification

Manage Service Request fulfillment within the TOC, ensuring that internal requests (e.g., service restarts, access grants, environmental data refreshes) are prioritized, documented, and executed efficiently by the team

Champion the Problem Management process by analyzing trends in recurring incidents, driving Root Cause Analysis, and tracking permanent corrective actions to resolution across engineering teams

Develop, maintain, and facilitate operational procedures, escalation matrices, and comprehensive runbooks for all critical game services and infrastructure

Oversee and optimize our monitoring, alerting, and logging platforms (e.g., Datadog, CheckMK) to ensure effective coverage and minimize alert fatigue

Collaborate with SRE, Development, and QA teams to integrate new services into the TOC's operational scope and improve the observability of services

Mentor and train TOC Engineers and Analysts in advanced troubleshooting techniques, cloud infrastructure fundamentals, and effective service management principles

Qualification

Incident ManagementProblem ManagementCloud EnvironmentsIT Service ManagementMonitoring PlatformsLeadership ExperienceTeam MentorshipCommunication SkillsContinuous Learning

Required

5+ years of experience in a Technical Operations Center (TOC), Network Operations Center (NOC), Site Reliability Engineering (SRE), or similar operational role

2+ years of demonstrated leadership or management experience overseeing a 24/7 team

Deep technical understanding and proven application of IT Service Management (ITSM) concepts, including Incident, Request, and Problem Management

Expertise in formal incident management methodologies (e.g., ITIL, SRE Incident Response)

Deep technical understanding of cloud environments (AWS, Azure, or GCP), containerization (Kubernetes), and CI/CD pipelines

Exceptional verbal and written communication skills, with the ability to clearly articulate technical issues, impact, and remediation steps to all levels of the business under high pressure

A continuous learner who is committed to a culture of operational maturity, automation, and proactive problem-solving

Company

2K

Glassdoor3.6

2K is a development studio that develops and publishes sports-based video games. It is a sub-organization of Take-Two Interactive Software.

Founded in 2005

Novato, California, USA

1001-5000 employees

http://2k.com

H1B Sponsorship

2K has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (11)

2023 (19)

2022 (15)

2021 (24)

2020 (19)