F5 · 4 weeks ago
Manager, Incident Ops and Observability
Seattle
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $256K/yr
10+ years expF5 is a company that strives to create a better digital world by empowering organizations to secure and run applications effectively. They are seeking a Manager for Incident Ops and Observability to lead the Site Reliability Engineering team, focusing on incident management and operational excellence across their infrastructure and security operations.
Consumer ElectronicsSaaSSecurityVirtualization
Responsibilities
Lead the global Incident Response (IR) program, optimizing processes across detection, triage, containment, remediation, and post-incident analysis
Hire, mentor and train global team members on incident response best practices and observability tooling
Serve as technical lead and head engineer for creation and management of monitoring tools and services to support F5 infrastructure and business systems
Serve as the primary incident commander during major incidents, ensuring timely resolution, excellent communication, and stakeholder alignment
Define and continuously refine incident response policies, procedures, and runbooks to ensure consistent and effective handling of incidents
Drive improvements in detection, escalation, and resolution through automation, tooling, and process enhancements
Define and report KPIs for service reliability, incident response, and observability maturity to senior leadership
Conduct root cause analyses and lead post-incident reviews to identify lessons learned and prevent recurrence
Design and lead cross-functional tabletop exercises to strengthen organizational preparedness, communication, and response coordination during major incidents
Maintain detailed incident records and metrics to support auditing, compliance, and continuous improvement
Collaborate with ServiceNow teams and architects to manage incidents
Establish and maintain on-call rotations with teams who own critical applications across the Digital organization
Qualification
Required
5+ years of experience in running NOC/SOC/SRE teams with a focus on monitoring and observability
10+ years managing incident response, IT service management, or a related field
Proven track record of managing complex security incidents in cloud and hybrid environments
Experience with SIEM, SOAR, and log analysis tools (e.g., Splunk, DataDog, Panther, Crowdstrike)
Experience with observability tools, especially tooling focused on synthetics, metrics, and infrastructure telemetry (e.g. Grafana, ThousandEyes, LogicMonitor, Pingdom, Zabbix)
Excellent communication skills with the ability to convey technical information to both technical and non-technical audiences
Ability to lead under pressure, prioritize effectively, and make decisions in high-stakes situations
Familiarity with AWS, Google Workspace, and common SaaS platforms
Bachelor's degree in Computer Science, Cybersecurity, Information Systems, or related field (or equivalent experience)
Preferred
Experience working in infrastructure, IT, or security organizations
Familiarity with tools such as Tableau, PowerBI, or other reporting/analytics platforms
Comfortable navigating ambiguity, with a proactive approach to problem-solving
Strong interest in scaling operations and driving impact in security-focused initiatives
Benefits
Incentive compensation
Bonus
Restricted stock units
Benefits
Company
F5 is a multi-cloud application services and security company that specializes in application security, performance, and delivery.
5001-10000 employees
H1B Sponsorship
F5 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (155)
2024 (110)
2023 (211)
2022 (194)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Elliott Management Corp.
2020-11-08Post Ipo Equity
1999-06-04IPO
1998-09-24Series Unknown
Leadership Team
François Locoh-Donou
President and CEO
Mohan Veloo
Chief Technology Officer - Asia Pacific, China & Japan
Recent News
2025-12-24
Company data provided by crunchbase