Management Consulting Group ยท 1 month ago
PCGJP00003646 Computer Client Support Analyst not avail for w2 ref
Sacramento, CA, United States
Full-time
Hybrid
Entry Level
$21/hr - $21/hr
1+ years expManagement Consulting Group is seeking a Computer Client Support Analyst to join PG&E's Sacramento Customer Contact Center. This role focuses on providing desktop support and troubleshooting various technical issues while ensuring high levels of customer service and documentation of service requests.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Provides client desktop support with a basic technical scope in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment
Troubleshooting desktop and mobile computing devices, networks, and peripheral issues
Diagnosing and resolving application, hardware, and software problems
Engaging appropriate support resources to remediate issues
Create and assign incident tickets and work orders based on priority, impact, and complexity
Follow through to completion, and document service requests within established time frames
Monitoring network devices, interfaces, and applications across the PG&E enterprise
Correlating multiple customer issues with alarms/alerts to eliminate duplicate events
Managing alarms/alerts using defined business rules
Provide support after core hours and contact on-call support for urgent issues
Qualification
Required
High school diploma or equivalent
1 year of IT service/help desk operations experience
ability to complete service requests and troubleshoot via phone and web channels
standard knowledge of MS Office Suite, Microsoft operating systems, and enterprise network environments
strong client customer service skills
strong communication
teamwork
analytical skills
ability to learn quickly and share knowledge
consistent work quality and efficiency
openness to change
passion for safety
Minimum typing speed is 35 WPM, and typing test results must be attached with submission
Preferred
Two- to four-year college degree and/or IT accreditation/certification or equivalent IT work experience
1 year of general customer service experience (retail or call center sales/service)
IT technical experience in PC use, maintenance, troubleshooting, repairs, and software/hardware installation
strong qualitative/quantitative problem-solving skills
ability to learn new concepts quickly
organizational skills
advanced verbal and written communication
proficiency in Microsoft Excel and Word
ability to work independently or as part of a team
basic knowledge in areas such as IT product lines, operational processes, utility domain, and TCP/IP
adherence to work instructions, run books, and playbooks
ability to apply technical skills to resolve incidents of well-defined scope
Company
Management Consulting Group
Management Consulting Group is a staffing company that offers recruiting and managed services.
51-200 employees
H1B Sponsorship
Management Consulting Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageLeadership Team
Todd Ghanizadeh
Chief Executive Officer
Company data provided by crunchbase