Ava Industries · 2 months ago
BC Customer Support Specialist & Trainer
United States
Full-time
Remote
Entry Level
$50K/yr - $60K/yr
2+ years expAva Industries is transforming healthcare delivery with innovative EMR software tailored for primary care providers. They are seeking a motivated Customer Support Specialist & Trainer to provide exceptional support and training to clients, enhancing their workflows and patient care.
Electronic Health Record (EHR)Health CareLife SciencePrimary and Urgent CareSaaS
Responsibilities
Provide exceptional customer support to clients via phone and email
Troubleshoot software issues and provide effective solutions
Deliver comprehensive training to new and existing users on Ava, both remotely and occasionally in-person
Develop and maintain customer-facing resources, including user guides, training manuals, and video tutorials
Collaborate with the development team to identify and report software bugs and areas for improvement
Stay up-to-date on the latest features and updates to our Ava
Deliver detailed messaging to our customers on the latest releases, including updating Ava’s website
Contribute to the ongoing improvement of our Customer Support processes
Qualification
Required
Minimum 2 years of experience as an MOA in a medical office or hospital setting
Exceptional interpersonal, verbal, and written communication skills with the ability to build rapport with customers
Ability to problem-solve issues and find solutions effectively
Proven ability to train individuals in a clear and concise manner
Highly organized with meticulous attention to detail
Proficiency in Google Workspace and experience creating documents, spreadsheets, and presentations
Strong understanding of medical terminology and clinical workflows
Proficiency with EMR software (ie: Wolfe, Accuro, Netcare, ConnectCare, CareConnect [BC])
Familiarity with relevant legislation, including the Alberta Health Information Act, BC Public Health Act, PIPEDA, and FOIP
Self-motivated with a strong work ethic and a passion for continuous learning
Proof of education and a minimum of 2 professional references are required
Access to a vehicle as needed
Remote work and clinic site visits
Preferred
Experience in hospitality or customer service is considered an asset and will be highly valued
Benefits
Make a real difference in the healthcare industry
Be part of a dynamic and supportive team, with a strong emphasis on culture
Enjoy a flexible, remote work environment that prioritizes work-life balance
Competitive salary and benefits package
Opportunities for professional growth and development
Company
Ava Industries
Ava EMR is a modern solution for medical clinics wishing to simplify and streamline their workflow.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-10-28
CanadianHealthcareNetwork.ca
2025-10-28
Company data provided by crunchbase