Pyramid Consulting, Inc · 4 weeks ago
Complaint Mgmt specialist 3
San Diego, CA
Contract
Onsite
Mid Level
$40/hr - $46/hr
3+ years expPyramid Consulting, Inc. is a leading company in the Medical technology industry, currently seeking a Complaint Management Specialist 3 for a 3-month contract opportunity in San Diego, CA. The role involves conducting product complaint investigations, ensuring compliance with FDA regulations, and collaborating with management to resolve complaints effectively.
ConsultingInformation TechnologyLegalProfessional ServicesSoftwareStaffing Agency
Responsibilities
Conduct product complaint investigations and write failure investigation reports
Ensure accuracy for complaint file documentation and regulatory reporting decision activities
Ensure complaint files are accurate and complete and in line with good documentation practices
Demonstrate sound independent decision making in regard to medical device complaint handling and other functions relating to the investigation of product complaints. Asks questions of team leaders / management as needed
Collaborate with supervisor, manager to assess the severity of complaints and understand the typical use to provide input to the Technical investigation for optimal root cause resolution as needed
Handle product for investigation per quality system requirements
In concert with the department supervisor and/or manager and escalation teams, strategize to direct the efforts to ensure Dispensing customer satisfaction
Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
Ensure timely follow-up with internal customers and company representatives for reported issues
Qualification
Required
Conduct product complaint investigations and write failure investigation reports
Ensure accuracy for complaint file documentation and regulatory reporting decision activities
Ensure complaint files are accurate and complete and in line with good documentation practices
Demonstrate sound independent decision making in regard to medical device complaint handling and other functions relating to the investigation of product complaints
Collaborate with supervisor, manager to assess the severity of complaints and understand the typical use to provide input to the Technical investigation for optimal root cause resolution as needed
Handle product for investigation per quality system requirements
In concert with the department supervisor and/or manager and escalation teams, strategize to direct the efforts to ensure Dispensing customer satisfaction
Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments
Ensure timely follow-up with internal customers and company representatives for reported issues
Key Skills; Complaint Handling/ Investigation, PCB/ Board Circuit
Preferred
Bachelor's degree in related field is desirable
3-5 years of medical device experience is desired, preferably in a regulatory or technical complaint investigation capacity
2 years of experience with medical device complaint handling / post-market surveillance / medical device regulations or experience in a similar regulated environment preferred
Working knowledge of QA, Regulatory/Quality Compliance in a medical device industry preferred
Knowledge of electronics is preferred
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave (depending on work location)
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
5001-10000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (178)
2024 (112)
2023 (95)
2022 (62)
2021 (50)
2020 (117)
Funding
Current Stage
Late StageLeadership Team
Ramesh Maturu
President and Co-Founder
Manish Kaushik
Chief Financial Officer
Recent News
2025-08-18
Company data provided by crunchbase