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RELX · 3 weeks ago

Customer Success Manager I, Clinical Solutions

Philadelphia, PA

Full-time

Onsite

Entry, Mid Level

$58K/yr - $97K/yr

1+ years exp

Elsevier Inc. is a leading provider of information solutions for the healthcare industry, and they are seeking a Customer Success Manager I for their Clinical Solutions portfolio. The CSM will serve as the primary post-sales contact for customers, ensuring satisfaction and supporting their journey from onboarding to renewal.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management

Responsibilities

Build and maintain strong, trusted relationships with customers to support their long-term success

Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth

Collaborate with cross-functional teams to ensure customer needs are communicated and addressed

Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes

Support account growth by surfacing potential opportunities and contributing to renewal planning

Share customer perspectives internally to help inform product and content enhancements

Monitor account activity, flag risks or needs, and assist with proactive engagement strategies

Participate in customer and internal leadership discussions as appropriate

Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Qualification

SaaS experienceCustomer relationship managementDigital health solutionsCRM systems proficiencyData interpretation skillsFluency in EnglishOrganizational skillsProblem solving abilitiesFacilitation skillsPresentation skills

Required

Possess basic understanding of subscription-based business models and the customer lifecycle

Have experience with customer engagement, adoption strategies, and relationship management

Be proficient in use of CRM systems, Microsoft Office Suite, and other customer-facing tools

Demonstrate knowledge of digital health solutions or similar enterprise technologies; publishing experience a plus

Be skilled in interpreting data to identify trends and support customer success strategies

Have excellent in-person facilitation, presentation, and influencing skills

Fluency in English required, Arabic, Spanish, or Portuguese a plus

Have excellent organizational skills and effective problem solving abilities

Preferred

Background in Nursing, Health Administration, Informatics, or a related field preferred

Have 1–3 years of experience in a SaaS or healthcare-related environment (preferred)

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice