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Sightview Software · 1 month ago

Senior Helpdesk Administrator

Tampa, FL

Full-time

Hybrid

Senior Level

5+ years exp

Sightview Software LLC provides a suite of industry-leading software for ophthalmology and optometry practices. They are seeking a highly skilled Senior Help Desk Engineer to manage M365 services and provide advanced technical support to remote team members across the U.S.

Electronic Health Record (EHR)EyewearMedicalSoftware

Hiring Manager

Manjot Kaur

Responsibilities

Manage and administer M365 services, including Exchange Online, SharePoint, Teams, and OneDrive

Assist team leadership in task allocation to other team members within the Sightview help desk functional team

Create and manage Active Directory (AD) accounts, security groups, and role-based access controls in M365/Azure environments

Provide advanced troubleshooting for hardware, software, and network issues

Deliver remote support for U.S.-based team members as well as global team members, ensuring minimal downtime and optimal performance

Automate repeatable processes using PowerShell and Python scripts for deployments, configurations, and system maintenance

Handle onboarding, termination, and role transfer processes, including account setup and deactivation

Document IT workflows and create user guides for new hires and role changes

Image and deploy PCs using industry-standard tools and practices

Support software rollouts and updates across the organization

Identify opportunities for process automation and efficiency improvements

Maintain accurate documentation of IT policies, procedures, and troubleshooting guides

Assist in triage and report any Security Events and Incidents

Qualification

M365 administrationActive DirectoryAzure security groupsPowerShellPythonIT support experienceRelevant certificationsTeam leadershipCommunication

Required

Bachelor's degree or Associate degree in Computer Science, Information Technology, or equivalent experience

5+ years of experience in IT support or enterprise environments

Strong expertise in M365 administration, Active Directory, and Azure security groups

Proficiency in scripting languages (PowerShell, Python) for automation

Experience with tools like Intune, SCCM, VPNs, and ITSM systems

Experience acting as a team lead by allocating tasks, following up on those assigned tasks, and reporting/summarizing the tasks

Excellent communication skills and ability to work independently

Relevant certifications (CompTIA A+)

Preferred

Microsoft Certified: Azure Fundamentals

Azure Administrator

Company

Sightview Software

The only technology partner solely focused on eyecare, Sightview offers ophthalmologists, optometrists, and opticians a single, end-to-end solution that addresses the needs and challenges of today’s eyecare providers.

Founded in 2015

Raleigh, North Carolina, USA

201-500 employees