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SHI International Corp. · 1 day ago

Service Desk Analyst

Somerset, NJ

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $75K/yr

2+ years exp

SHI International Corp. is a global provider of IT solutions and services. The Service Desk Analyst will be responsible for providing first-line technical assistance to customers, managing incidents, and supporting cloud-related issues within the organization.

HardwareInformation TechnologySoftware

Responsibilities

Provide first-line response for remote customers requiring assistance with information technology issues and problems within SHI's cloud support customer portfolio

Respond to requests for technical assistance by phone, email, or using the service desk management system

Enter and manage all incidents and problems in the incident management system and liaise between customers and technical escalation teams

Energetically follow up on open incidents and problems and provide status updates and feedback to end users while problems are being investigated

Troubleshoot software applications such as Azure Active Directory, Cloud PBX/PSTN, Microsoft Office 2013-2016, Microsoft Delve, Microsoft Intune Device Management, Power BI, Project Online, SharePoint, Skype, Secure Productive Enterprise (SPE), and Windows10

Support multiple versions of Windows Operating Systems

Troubleshoot and Support smartphone mobile applications

Provide support for AWS, Azure, O365, and Google Cloud account teams

Support projects assigned by the Service Desk Lead/Supervisor