Stock Yards Bank & Trust · 1 day ago
Desktop Support Technician
Louisville, KY
Full-time
Onsite
Entry Level
1+ years expStock Yards Bank & Trust is a financial institution with a focus on providing banking services in Kentucky and Indiana. They are seeking a Desktop Support Technician to serve as the first point of contact for end users, troubleshooting and resolving hardware and software issues in a Windows environment.
Banking
Responsibilities
Provide Tier 1 troubleshooting of computer hardware/software/ printer problems
Basic Network troubleshooting
Setup/ Relocate equipment for new/ transferring employees
Assist in hardware/software implementation/ deployment activities
Provide user account administration
Provide support for user’s mobile devices with MDM
IT project participation
Gather required information for requests to be escalated to T2 or advanced teams
Utilize helpdesk tracking software
Assist with creating & maintaining procedures for the team
Onsite support & equipment setup at remote locations
Qualification
Required
High School or GED Equivalent
1-2 years of experience in a helpdesk support environment or educational equivalent
Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment
Ability to troubleshoot and resolve hardware and software problems
Ability to communicate technical material in 'user friendly' manner
Detail oriented
Self-motivated, Dependable, Timely
Demonstrate initiative
Practice active learning skills
Ability to prioritize tasks and multi-task various work activities
Ability to work flexible schedules
Ability to combine pieces of information and form relationships or conclusions about unrelated material
Use critical thinking skills to identify strengths and weaknesses of various solutions
Capability to communicate and collaborate with all levels of management and employees
Demonstrate active listening skills
Professional appearance and demeanor
Driver's License Required
Benefits
401(k) with a company match of up to 6%
ESOP employer match
Medical insurance
Dental insurance
Vision insurance
Cancer / Disease insurance
Accident insurance
Flexible Spending Accounts
Health Savings Accounts
Bank paid Life / AD& D insurance
Voluntary Life / AD&D insurance
Bank paid Short-Term and Long-Term Disability insurance
Employee Stock Purchase Plan
Employee Assistance Program
Company
Stock Yards Bank & Trust
Stock Yards Bancorp, Inc., was incorporated in 1988 as a bank holding company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James "Ja" Hillebrand
CEO
Connie Grivois
Executive Assistant to the Chairman and CEO
Recent News
2023-11-21
Company data provided by crunchbase