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TECO Peoples Gas · 3 days ago

Dispatch Analyst I

Tampa, FL

Full-time

Onsite

Mid Level

4+ years exp

Peoples Gas is the fastest growing natural gas utility in the Southeast, offering diverse career opportunities. The Dispatcher Analyst will analyze and dispatch daily workloads for field technicians and contractors, ensuring efficient operations and timely service to customers.

EnergyEnergy ManagementOil and GasService Industry

Responsibilities

Dispatches daily workload for field technicians and contractors, ensuring route accuracy and appropriate distribution of work

Responsible for ensuring the accurate completion of work orders as required. Responsible for updating records in a timely fashion to represent and notify service areas and others of completion of identified work

Maintains communications with Customer Experience Departments, Operations Management, Scheduler-Coordinators and Centralized Dispatchers on work order issues. Creates, assigns, updates, and corrects work orders in SAP, WebIC, ISU, FIORI and the Work and Asset Management (WAM) Business System as needed

Meets work deadlines with regards to daily tracking and work shifting of field technicians to meet customer appointments and high priority work

Interfaces with customers and customer service personnel as needed regarding appointments and field issues. Investigate and recommend timely resolutions of customers concerns by collaborating with Operations to provide excellent customer service. Maintains customer Gas Service Agreements and New Construction move-ins within SAP and Work and Asset Management (WAM) Business System

Attentive coverage of the gas dispatch hotline to provide support to Customer Experience Departments and field technicians. Manages safe and rapid emergency work order response

Interface regularly with the Scheduler-Coordinator to aid in creating short-term work plans

Will perform additional duties and responsibilities and assist other personnel as needed

Qualification

SAPWorkAsset ManagementStandard Query Language (SQL)Microsoft TeamsPower BIMulti-taskingJudgmentTeam collaborationEffective communication

Required

High school diploma or GED equivalent from an accredited school/institution

Minimum of four (4) years of related support work experience in an engineering, construction, or utility environment. Experience consists of the coordination and dispatching of work orders or complex tasks

Ability to work effectively in a team environment that is fast paced and highly deadline driven

Must communicate clearly and effectively both orally and in writing

Align the implementation of work completion with Business Goals

Ability to read and comprehend policies, procedures, and instructions

Must use good judgment, prioritize work assignments, work independently, and be multi-tasked oriented

Preferred

Applicable Associates degree, two-year technical degree or technical certification may be considered in lieu of up to two years of related experience

Bachelor's degree may be considered in lieu of up to four years of related experience

Minimum of four (4) years‘ experience in the natural gas industry

Proven leadership on projects and other various assignments of complexity and diversity

Demonstrated experience in SAP

Ability to work independently, be self-motivated and organized while meeting necessary time sensitive deadlines

Must be able to efficiently use computer hardware and software for spreadsheets design, data manipulation/analysis and to produce graphic material and presentations

Standard Query Language (SQL), report development skills (SQL/Oracle/Access)

Working knowledge of rules and regulations pertaining to the natural gas industry

Working knowledge of Share Point, FSM, WAM (Work Asset Management), Excel, Power BI, Microsoft Teams, and SAP, WebIC, FIORI and ISU system

Working knowledge of PGS (Peoples Gas System) administrative, Customer Experience, and local PGS Operations policies and procedures, and Peoples Gas Geographic territory

Knowledge of work order types, terms used and physical fulfillment requirements of all types of work orders

Benefits

Performance Bonus: Earn an annual incentive bonus that recognizes your hard work.

Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance.

Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.

Ownership Opportunities: Participate in Emera’s Employee Common Share Purchase Plan and share in our success.

Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave.

Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.