Seneca Gaming Corporation · 1 month ago
Senior Slot Technician
Niagara Falls, NY
Full-time
Onsite
Mid, Senior Level
3+ years expSeneca Gaming Corporation is seeking a Senior Slot Technician who will create, supervise, and design training programs for subordinate Technicians. The role involves maintenance and repair of gaming equipment, ensuring proper configuration of new products, and providing exceptional customer service throughout the SGC properties.
Gambling & Casinos
Responsibilities
Perform comprehensive electronic circuit board repairs
Perform all aspects of monitor repair
Assist in the coordination, and performs any machine moves, modifications, and conversions
Responsible for the initial set-up of all new slot machines and peripheral equipment
Maintain the integrity of the slot machine equipment and secure all company assets and property at all times
Superior soldering skills
Coordinate the installation and maintenance of all progressive equipment
Assist the Slot Technical Shift Manager in the coordination and implementation of all gaming inspections
Utilize all resources available to address any technical issues beyond the scope of position
Ability to construct any needed test equipment that may be necessary
Assist in the development of subordinate level Technicians, and in the development of new methods & techniques for training manuals
Perform any duty within the scope of Slot Technicians responsibilities
Assist in maintaining parts inventory under the direction of the Slot Technical Shift Manager
Responsible for the security of keys and all issued tools and equipment needed to perform the function of the position
Assist the Finance department by maintaining and repairing currency and currency related equipment
Notify the Cage Shift Managers/Cage Manager of all maintenance and repairs performed on equipment
Track and record all finance equipment repairs/maintenance on equipment tracking log sheet
Must have a thorough understanding and be able to install, repair and maintain casino Player Tracking System equipment
Provide report to the Cage Shift Managers/Cage Manager of any parts or supplies needed to maintain and/or repair finance equipment
Assist the Table Games Department by maintaining and repairing any Table Games’ electronic equipment as requested
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
High School diploma or equivalent GED required
Associates Degree or Certification in electronics from an accredited school
Must have a minimum of three (3) years' experience as a Slot Technician in a licensed jurisdiction
Candidate must complete the internal testing and evaluation process of the approved SGC Slot Technical training program
Exhibit superior communication skills and the ability to learn on their own
Working knowledge of computer software applications and practical usage
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have the ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must be able to stand, walk and move through all areas of the casino
Must be able to reach with hands and arms; talk or hear; use hands to touch, handle or feel objects, tools or controls
Must be capable of using various electronic test equipment and power tools
The employee must frequently lift and/or move a minimum of fifty (50) pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase