Evergreen Nephrology · 1 month ago
Director, Operations - Strategic Products (Temporary)
United States
Full-time
Remote
Director/Executive
$160K/yr - $180K/yr
6+ years expEvergreen Nephrology is dedicated to transforming kidney care through a value-based, person-centered approach. The Director of Operations - Strategic Products will oversee day-to-day operations for strategic initiatives, ensuring efficiency and compliance while leading the development and implementation of site engagement. This role requires strong relationship building and a data-driven approach to manage budgets and multiple stakeholders.
Health CareMedicalWellness
Responsibilities
Plan and lead the implementation of strategic initiatives with provider partners, working collaboratively with the Market Operations team
Partner closely with practices, market operations, and staff to ensure strong early-stage performance and smooth activation of new services
Conduct regular follow-ups with new practice leaders to ensure stability, satisfaction, and achievement of success metrics
Build staffing models, account coverage plans, and hiring strategies based on implementation and growth needs
Ensure operational success at partner practices, measured by provider and patient satisfaction, achievement of key performance indicators, and sustained growth
Collaborate cross-functionally to design and execute strategies that drive client retention, engagement, and long-term partnership value
Evaluate existing agreements to identify opportunities for optimization, expansion of services, and enhanced value delivery
Develop data-driven retention and engagement plans tailored to each practice, addressing risks, challenges, and growth opportunities
Monitor key account metrics and provider satisfaction indicators to anticipate issues and implement proactive solutions
Lead practice-level and field-level strategic planning to ensure successful operations, including achievement of financial targets, provider satisfaction, and patient outcomes
Supervise, develop, and inspire teams across multiple sites, fostering trust, accountability, and a culture of continuous improvement
Manage budgets, oversee cost controls, and maintain site-level P&L accountability
Use data to monitor progress, identify operational gaps, and support informed decision-making
Collaborate with clinical and administrative staff, as well as external strategic partners, to align stakeholders and drive execution of shared goals
Other duties consistent with this role, as assigned
Qualification
Required
At least 6-10 years' experience in driving large scale service operations (ideally in healthcare), improving patient satisfaction and clinical outcomes, meeting and exceeding financial targets
At least 7 years of management experience, 5+ years in people management experience, leading high-performing teams
5+ years in people management experience, leading high-performing teams under a fast-moving, ambiguous environment
Intermediate skills with MS Office Suite of products including Outlook and Teams
Able to work effectively in a primarily remote environment: Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred
Experience in digital health and/or leading clinicians in a remote, distributed environment
Experience leading operations that require a high degree of change management and complexity
Experience working in a start-up/technology environment
Master's degree in business and/or Healthcare or related fields
Benefits
Flexible time off policy for full-time employees
12 paid holidays per year
Medical, dental, vision and life insurance, including an HSA with employer match
Reimbursement for continuing medical education for eligible roles
A 401(k) program where Evergreen matches up to 4% of contributions after 6 months of employment
Paid parental leave
A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology
Company
Evergreen Nephrology
Evergreen helps nephrologists focus on the right patients at the right time across the full care spectrum.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$134.34M2025-01-07Series Unknown· $130M
2022-06-06Seed· $4.33M
Leadership Team
John E. Donlan
Chief Executive Officer
Recent News
2025-07-05
2025-01-10
Company data provided by crunchbase