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Parallel · 3 weeks ago

Part-Time Lead Retail Sales Associate

Brookline, Massachusetts, United States

Part-time

Hybrid

Entry, Mid Level

$18.87/hr - $25.25/hr

2+ years exp

Parallel is one of the largest multi-state cannabis companies in the world, and they are seeking a Lead Retail Sales Associate to drive customer experience and sales results. This role combines operational oversight with sales leadership by modeling exceptional customer service and coaching associates in effective selling techniques.

CannabisHealth CarePersonal HealthTherapeuticsWellness

Responsibilities

Act as training ambassador: support new hire orientation, new product launch education, and skill development of the team

Coach associates on consultative selling techniques, cross-selling, and upselling to maximize customer value and store performance

Partner with the Store Manager to communicate key business results, sales goals, and performance metrics to the team; reinforce actions that drive success

Assume the role of Manager on Duty as needed, responsible for operational tasks including opening/closing, banking, and store security

Model best-in-class service that consistently exceeds customer expectations and builds long-term relationships

Provide customers and caregivers with expert cannabis recommendations, including therapy goals, product effects, dosing, and methods of consumption

Participate in the patient intake process, entering and maintaining appropriate records in compliance with privacy and regulatory standards

Accurately process and complete customer transactions using point-of-sale systems

Appropriately resolve customer concerns, inspiring long-term loyalty and trust in our brands

Support merchandising and promotional execution, ensuring displays and product knowledge align with current campaigns

Maintain accurate records of all activities in accordance with state and federal regulations

Foster a positive team culture built on collaboration, accountability, and continuous improvement

Perform other related duties, responsibilities, or special projects as assigned to support overall store operations and business success

Qualification

Sales leadershipCustomer serviceCoaching skillsRetail experienceMicrosoft Office SuiteCommunication skillsInterpersonal skillsProblem-solvingAttention to detail