Heatcraft Worldwide Refrigeration ยท 4 weeks ago
HVAC RTU Field Technical Support
US-UT-Salt Lake City
Full-time
Onsite
Mid, Senior Level
6+ years expHeatcraft Worldwide Refrigeration is a leading global provider of innovative climate control solutions. The HVAC RTU Field Technical Support role involves developing and delivering training courses, troubleshooting technical inquiries, and conducting training for customers and technical employees in HVAC products.
Manufacturing
Responsibilities
Develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products
Troubleshoot technical inquiries
Identifies customer needs
Investigates and resolves technical inquiries
Assists in developing, testing, and maintaining courses and materials used in training
Assists in establishing course content and student learning objectives
May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids
Reviews problem areas and identifies training needs
Develops criteria for evaluating the effectiveness of training activities
Updates course materials on a continuous basis to ensure timeliness and relevance
Conducts training using all methods of delivery
Up to 60 to 80% travel in the West Region in Arizona, New Mexico, Colorado, Oregon, Idaho, etc. (Mountain or West Coast)
Qualification
Required
Requires a high school diploma or an equivalent combination of education and experience
Requires at least 1 year of relevant training experience in addition to at least 5 years of technical experience
Advanced knowledge of assigned products and the application of diagnostic techniques and service aids
Knowledge and ability to apply learning theories to classroom situations
Developed presentation skills using a variety of technologies
Strong verbal and written communication skills required
An individual must possess some sales ability, along with a track record of fostering strong customer relationships
Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Proficient in leading WebEx meetings
Preferred
Prefer a two-year college degree, HVAC degree, or equivalent
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days paid time off
2 paid well-being days
1 paid volunteer day
12 paid holidays
3 floating holidays per year
Company
Heatcraft Worldwide Refrigeration
Heatcraft Worldwide Refrigeration is a company that fulfills all your commercial refrigeration needs.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase