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O'Reilly Auto Parts · 1 day ago

Paint Specialist

South Glens Falls, NY

Full-time

Onsite

New Grad, Entry Level

$15.50/hr - $21.50/hr

O'Reilly Auto Parts is a company with a proven track record of growth and stability, believing in a strong promote-from-within philosophy. The Paint Specialist will be responsible for building relationships with PBE customers, offering color matching expertise, managing inventory, and providing technical assistance to ensure high levels of customer service.

AutomotiveManufacturingRetailWholesale

Responsibilities

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth

Responsible for color formula lookup and mixing of custom OEM colors

Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service

Work with Store Manager to set and accomplish PBE sales goals

Works with PBE customers, both retail & professional, to develop strong relationships

Offer color matching expertise and paint product selection advice

Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications

Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…) Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment

Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory

Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager

Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency

Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc

Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty

Assist and Train other store Team Members in PBE sales and technical questions

Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues

Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers

Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc

Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive

Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise

Complete required FastTrack training modules relevant to position

Accept cash and/or checks and make change

Process credit card transactions. Utilize card and check readers for each transaction

Accept returned merchandise for credit, according to all policies and procedures

Handle customer complaints according to all policies and procedures

Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc

Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc

Works with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort