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The Guitar Center Company · 3 weeks ago

GC Retail Customer Service Associate Store 861

Yonkers, NY

Part-time

Onsite

New Grad, Entry Level

$15.75/hr - $25.13/hr

Guitar Center is a company that offers a unique opportunity for musicians and provides robust employee benefits. The Customer Service Associate plays a vital role in ensuring a positive shopping experience while preventing theft and maintaining store safety.

Retail

H1B Sponsor Likely

Hiring Manager

Ashleigh Deasey, SHRM-CP

Responsibilities

Warmly greet customers as they enter the store and offer assistance as needed

Answer customer inquiries and direct them to appropriate departments or members of the staff

Ensure customers feel welcome and valued throughout their shopping experience

Communicate with customers leaving empty handed to obtain feedback or further assist with their needs

Collaborate and communicate with other team members to ensure smooth store operations

Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for

Verify the accuracy of receipts against purchased items and address any discrepancies professionally

Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match

Check employee coats and bags as Associates exit the store

Support store team with operational tasks as assigned

Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers

Identify and address any safety hazards or issues promptly with management

Implement and follow store policies and procedures related to safety and loss prevention

Report any suspicious activities or security concerns to management

Qualification

Customer service experienceCommunication skillsOrganizational skillsAttention to detailPassion for musicInterpersonal skillsFlexibility in schedulingWork in fast-paced environment

Required

Passion for music and familiarity with musical instruments and equipment is desirable

Previous customer service experience, preferably in a retail environment

Excellent communication and interpersonal skills

Ability to work in a fast-paced and dynamic retail environment

Strong organizational skills and attention to detail

Flexibility in scheduling, including availability to work additional hours when needed, including nights and weekends

Ability to stand and walk, for extended periods of time

Capable of lifting and carrying up to 25 pounds

Comfortable with frequent stooping, bending, and reaching

Benefits

Gig leave

Medical

Dental

Vision

401K plus company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Company

The Guitar Center Company

Glassdoor3.0

We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet.

Founded in 1964

Westlake Village, CA, US

10001+ employees

http://www.guitarcenter.com

H1B Sponsorship

The Guitar Center Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (7)

2023 (16)

2022 (5)

2021 (5)

2020 (6)