ServiceNow · 1 month ago
Principal Platform Architect - Federal
United States
Full-time
Remote
Senior Level, Lead/Staff
$162K/yr - $254K/yr
5+ years expServiceNow is a global market leader in innovative AI-enhanced technology, helping organizations work smarter and faster. The Customer Outcomes Platform Architect role involves advising customers on establishing a strong technical foundation in the ServiceNow Platform, ensuring best practices in governance and solution design to drive business outcomes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
No H1B
U.S. Citizen Only
Responsibilities
Developing strong relationships with the c suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes through the visual customer roadmap
Interact with customer architecture personnel (enterprise and solution) Enterprise architecture to:
Analyze and translating translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
To position ServiceNow as the system of action to enable the integrated digital transformation roadmap
Establish and advise on the technical governance related domains and associated processes
Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
Define solutions across the platform that align to delivered capabilities
Qualification
Required
Federal Experience required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations
5+ years large program experience leading architecture and design
Enterprise or Solution Architect role and/or relevant experience
Data modeling, core data design, security, integrations, configuration management
Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
1-2 years of ServiceNow Platform Experience is desired but not required
Cloud platform experience desired
Familiarity with Enterprise Platforms
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development background
Excellent presentation and communication skills
Travel up to 50%
Preferred
CTA/CMA highly preferred
Skills preferred - SecOps
Skills preferred - IRM/GRC/CAM
Skills preferred - ITOM
Skills preferred - ITSM
Skills preferred - Core Platform
Certifications preferred - CSA
Certifications preferred - CAD
Certifications preferred - CIS certifications
Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase