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TKC Holdings, Inc. · 3 weeks ago

Field Implementation Analyst

Sacramento, CA

Full-time

Hybrid

Mid Level

$69K/yr - $69K/yr

3+ years exp

TKC Holdings, Inc. is a respected leader in the corrections and hospitality industries. The Field Implementation Analyst will learn proprietary software applications and collaborate with various teams to implement and train customers on cloud and legacy applications, ensuring successful project deployments.

ElectronicsFood and BeverageHospitality

Responsibilities

Execute and deploy customer project work plans and transition plans

Hands on configuration of various software / technologies / services / interfaces on Keefe Group hardware for delivery and deployment at customer sites

Execute hardware, software, and new technology upgrades and maintenance of Keefe Group systems deployed to customer sites and regional distribution centers

Prioritize and manage multiple complex projects within time, technical, and resource constraints

Develop training session plans that are designed to enrich the knowledge and understanding of the Keefe Group proprietary software and technologies to specific end user audiences

Execute varying levels of training to Keefe Group customers at customer facilities nationwide on the use of Keefe Group systems products

Execute training to Keefe Group operations staff when new technologies and/or upgrades are introduced

Configure and execute systems integration projects based on varying customer needs from initiation to completion

Document all service, training, configuration, and upgrade activities

Provide escalation help to the support team concerning customer project deployments involving new and existing software / hardware technologies

Provide advanced problem solving, troubleshooting, and system consultation as needed to customers

Provide recommended accounting guidelines within the Keefe Group proprietary financial software along with assistance in customer financial reconciliation / balancing

Provide solutions and input on project problems and challenges

Direct the work of our onsite vendors relating to the installation of our hardware