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Atlantic Union Bank · 1 day ago

Encompass Business Systems Analyst II

Glen Allen, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Atlantic Union Bank is seeking a Business Systems Analyst II who will serve as the system administrator for the Encompass LOS and related mortgage platforms. The role involves managing system configurations, enhancements, and documentation, while providing analysis and support to ensure effective system performance and alignment with business strategies.

BankingFinancial ServicesWealth Management

Growth Opportunities

Responsibilities

Manage all aspects of configuration and maintenance for the Encompass LOS and related mortgage systems, such as Blend, as the lead Encompass Administrator

Provide feedback and guidance in enhancement and configurations requirements, gathered from the business stakeholders

Continually assess the system for areas of improvements related to maintainability, system performance, and extendibility

Maintain documentation of current and new system configurations

Actively participate in and lead system and unit testing for modified and new systems and other post-implementation support

Represent project related system change efforts in Change Control Board Forum

Perform troubleshooting role in triage mode in alignment with the Problem and Incident Troubleshooting process

Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems

Keep up to date on new technologies related to the system and industry

Meet with decision makers, systems owners, and end users to help identify business, financial, and operations requirements and systems goals

Provide systems analysis (e.g. creation of technical requirements, access framework, data flow and operational process mapping, system testing) expertise focusing on gap identification

Provide ongoing support structure and the Roles and Responsibilities are documented before an application or system is approved for production readiness and other impacted applications/systems are included in the assessment

Represent production changes to the Change Control Board complying with the requirements of this process

Responsible for handling needs assessments and cost/benefit analysis to align the technology of the company with their business strategies

Qualification

Encompass configurationMortgage operations knowledgeEncompass Web configurationAnalytical problem-solvingTechnical communicationUser access managementTeam collaborationCritical thinking

Required

College diploma or university degree in the field of business administration, computer science, engineering, or management information systems or equivalent work experience

Minimum of 10+ years of work experience

Extensive knowledge of Encompass configuration such as business rules, document and program configuration, custom input forms, services management, etc

Familiarity with Encompass Web configuration

Strong IT background with an understanding of mortgage operations, products, processes and procedures

Excellent analytical and creative problem-solving skills

Excellent written and oral communication skills

Ability to conduct research into systems issues and products as required

Ability to communicate ideas in both technical and user-friendly language

Highly self-motivated and directed along with strong critical thinking and engineering/re-engineering skills

Ability to effectively prioritize and execute tasks in a high-pressure environment and work though workflow analysis

Experience working in a team-oriented, collaborative and customer centric environment

Familiarity with corporate security policies and managing user access/profiles