Crum & Forster · 1 month ago
Director, Business Automation P&C Insurance (remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$135K/yr - $198K/yr
10+ years expCrum & Forster is a long-established company providing specialty and standard commercial lines insurance products. They are seeking a Director of Business Automation to lead the strategy, delivery, and governance of automation and AI solutions to enhance operational efficiency across their Property & Casualty operations.
Commercial InsuranceHealth CareInsuranceRisk Management
Responsibilities
Supervise, mentor, and manage a small group of developers
Maintain strong relationships with internal customers, external partners, and key stakeholders
Coach and mentor Managers, Specialists, and Analysts
Establish and communicate a clear automation strategy, roadmap, and operating model aligned to business goals
Foster a culture of innovation, collaboration, and continuous improvement
Own yearly budgeting for automation initiatives, platforms, and vendors
Monitor monthly expenses, track variances, and ensure disciplined financial management
Build and maintain business cases (ROI, payback, value realization) and report on benefits realization
Develop goals and initiatives that support the broader business strategy
Identify, prioritize, and deliver automation use cases across underwriting, policy servicing, claims, billing, finance, and compliance
Drive continuous improvement opportunities for processes, procedures, and strategic goals; lead process re-engineering where needed
Manage cross-functional projects with multiple departments; run agile ceremonies, manage backlogs, and ensure timely delivery
Be results-oriented; define KPIs and measure success (e.g., cycle-time reduction, straight-through-processing rates, error reduction, SLA adherence, cost-to-serve, customer satisfaction)
Apply a strong understanding of Property & Casualty insurance operations and regulatory requirements to design compliant automation solutions
Maintain an innovative mindset to create new and effective solutions leveraging RPA, IDP/OCR, NLP, LLMs, and analytics
Use analytical skills to interpret data and generate insights that inform prioritization, design, and ongoing optimization
Manage vendor relationships; partner with procurement on selection, contracting, SLAs, and performance management
Oversee platform reliability, monitoring, and ongoing support; establish production runbooks and incident response
Own the end-to-end automation lifecycle: discovery, design, build, test, deploy, monitor, and optimize
Implement and scale core technologies (e.g., UiPath/Automation Anywhere/Blue Prism; intelligent document processing; model APIs; conversational AI; integrations)
Coordinate integrations with policy administration systems, rating engines, data warehouses/lakes, and enterprise tools
Establish AI and model governance (documentation, validation, monitoring, retraining), and ensure compliance with data privacy, security, explainability, and bias testing standards
Create standards, playbooks, and reusable assets to accelerate delivery and ensure quality
Qualification
Required
Bachelor's degree or equivalent in a relevant field (business, operations, information systems, engineering) required
10+ years in insurance operations, technology, or product; 5+ years leading automation/RPA/AI teams
Hands-on experience delivering BOTs and AI solutions at scale (RPA, IDP/OCR, NLP/LLMs, conversational AI, analytics)
Extensive knowledge of Property & Casualty insurance operations
Outstanding written and verbal communication skills; able to translate complex technical concepts into business value
Strong interpersonal skills; effective stakeholder and vendor management
Strong organizational skills; able to manage multiple priorities and deliver in a fast-paced, high-performance environment
High degree of accuracy, attention to detail, and a strong sense of urgency
PC proficient with Excel, Word, Outlook, and PowerPoint
Preferred
Advanced degree preferred
Experience in commercial and/or executive/professional lines is desired
Familiarity with insurance core systems and integrations; experience with APIs/microservices helpful
Relevant certifications (e.g., PMP, Scrum, Lean Six Sigma, UiPath/AA/Blue Prism, AWS/Azure/GCP) are a plus
Benefits
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
Tuition reimbursement
Industry-related certifications and professional training
Matching donation program
Volunteer opportunities
Employee-driven corporate giving program
Company
Crum & Forster
Crum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance.
1001-5000 employees
H1B Sponsorship
Crum & Forster has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (3)
2022 (12)
2021 (9)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
David Thomas
Senior Vice President - Head of Surety Claims
David Webb
Senior Vice President, C&F Stop Loss
Recent News
2025-11-11
Company data provided by crunchbase