Shimano North America Holding, Inc. ยท 1 day ago
Reel Service Technician I
Ladson, SC
Full-time
Onsite
Entry Level
2+ years expShimano North America Holding, Inc. is a global company that produces products for bicycling and fishing markets. They are seeking a Reel Service Technician I to play a vital role in creating and maintaining loyal customers while ensuring quality repairs of fishing reels.
Retail
Responsibilities
Analyze needed repairs on fishing reels
Repair reels with quality and efficiency with minimal to no re-work
Meet or exceed reel repair quotas of ten (10) reels per day
Establish collaborative relationships with peers
Be available throughout the day to receive consumer calls
Respond to emails and voicemails in a timely manner for same-day turnarounds
Maintain individual and departmental service levels and goals
Identify and provide feedback on any non-conformities of the product being serviced
Mandatory overtime and weekends when required by management
Travel if needed
Perform other duties as assigned by management
Qualification
Required
A minimum of two (2) years of experience in Customer Service
A minimum of two (2) years of fishing experience
Some mechanical skills
Proficient in Microsoft Office's Word and Excel
High School or GED equivalent
Preferred
AS400 knowledge
JDE knowledge
Benefits
Paid time off
Medical
Dental
Vision
Employer-matching 401k
Wellness incentives
A fully equipped on-site gym
Rideshare
And much more
Company
Shimano North America Holding, Inc.
In 1961, a 3-speed bicycle hub displayed at the New York Toy Show was the catalyst for what would eventually become Shimano American Corporation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gerriet O'Neill
Chief Financial Officer
Gretchen Pugh, MHRM
Senior Talent Acquistion Partner
Company data provided by crunchbase