Technical Network Security Support Engineer jobs in United States
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Athena · 3 weeks ago

Technical Network Security Support Engineer

positionPalo Alto, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$70K/yr - $150K/yr
date4+ years exp

Athena is a fast-growing startup focused on redefining network security solutions. They are seeking a Technical Network Security Support Engineer to troubleshoot complex network issues, collaborate with customers and the engineering team, and help establish a world-class support process.

Career PlanningConsultingPersonal DevelopmentRecruiting
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Yen Gage
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Responsibilities

Be the first line of defense for our customers — troubleshoot complex network and firewall settings (Palo Alto, Fortinet, or similar)
Work directly with early design-partner customers to ensure seamless onboarding, configuration, and ongoing success
Collaborate closely with Engineering and Product to relay customer feedback, identify root causes, and shape product improvements
Create the foundation for a world-class support process — documentation, escalation workflows, and tools
Build and maintain knowledge base articles, best practices, and internal troubleshooting guides
As the company scales, help hire, mentor, and lead a growing support team

Qualification

Network operations experienceFirewall configurationTCP/IP understandingPalo Alto NetworksFortinetVPNsScripting PythonScripting BashTroubleshooting skillsSupport tools experienceCommunication

Required

4–6 years of hands-on experience in technical support or network operations, with firewalls, VPNs, and security appliances
Deep understanding of TCP/IP, routing, NAT, DNS, and firewall policies
Experience with Palo Alto Networks, Fortinet, Cisco, Meraki or similar security platforms
Excellent troubleshooting and communication skills — you can translate complex tech into customer-friendly guidance
A “build-from-scratch” mindset — you thrive in unstructured environments and enjoy creating clarity where none exists

Preferred

Bonus: experience with scripting (Python, Bash, or REST APIs) and support tools like Zendesk, JIRA, HubSpot, or Freshdesk

Benefits

Hybrid, flexible environment built for learning and ownership.
Growth path to lead and scale a team as the company expands.

Company

Athena

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Glassdoor4.4
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Athena is a business consultancy that provides document management, networking, administration management, and recruitment solutions.
dateFounded in 2018
location
San Juan, NA - Puerto Rico, PRI
people-size1001-5000 employees
web-link
https://www.athenago.com/

H1B Sponsorship

Athena has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2023 (3)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
unknown
2024-02-23Series A

Leadership Team

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Jonathan Swanson
Founder
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Company data provided by crunchbase