JPMorganChase · 3 weeks ago
Implementation Manager, Vice President - Enterprise Merchant Services
4915 Independence Pkwy, Tampa, FL, 33634, US
Full-time
Onsite
Senior LevelJPMorganChase is seeking an Implementation Manager for their Merchant Services Large Enterprise Onboarding Team. In this role, you will lead client implementations for high-profile merchants, enhancing user experiences and driving operational effectiveness through collaboration and project management.
Asset ManagementBankingFinancial Services
Responsibilities
Spearhead client implementations, working proactively with Business Development and Relationship Management
Apply project management principles to support projects, ensuring clear communication with management and stakeholders
Lead client and internal calls, develop and execute project plans, track deliverables, and hold task owners accountable
Produce and deliver comprehensive project communication materials, including escalations, status updates, and detailed reports
Champion operational excellence by identifying and resolving gaps to elevate the overall client experience
Proactively identify, escalate, and resolve issues to maintain smooth operation and communication
Accelerate change initiatives by enhancing user and client experiences, driving automation, and improving efficiency
Cultivate a collaborative team culture that empowers collective success
Drive the refinement of department procedures and processes by proactively identifying and addressing inefficiencies
Actively engage in recurring team meetings and training sessions to keep the team updated on industry trends and best practices
Qualification
Required
Expertise in managing complex systems and processes, particularly in payment processing platforms
Strong knowledge of Merchant Services, including operational controls and risk mitigation
Proficiency in AI/LLM, process engineering, and reporting tools such as Excel, Tableau, and SharePoint
Skilled in project management principles and communication with stakeholders
Ability to solve problems and de-escalate issues effectively
Excellent communication skills for providing clear updates to management
Ability to thrive in fast-paced, deadline-driven environments
Preferred
Proficiency in diagnosing complex application, data, and network issues
Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
Strong analytical and strategic thinking skills
Ability to drive change initiatives and improve operational efficiency
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
Founded in 2000
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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