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Kirtland Credit Union · 1 month ago

Business Analyst – Business Digital Banking Systems

Albuquerque, NM

Full-time

Onsite

Mid Level

3+ years exp

Kirtland Credit Union is seeking a Business Analyst for the Business Digital Banking Systems to enhance member experiences through digital solutions. The role involves managing online and mobile banking platforms, collaborating with stakeholders, and implementing improvements based on member feedback and analytics.

Banking

Responsibilities

Coordinate and communicate with the Contact Center and Branches to resolve member digital service issues that hinder member satisfaction

Handle internal HelpDesk digital issue tickets and submit and work escalated tickets to appropriate vendors as needed

Identify, recommend, and implement solutions to fix service problems in digital banking

Actively participate in vendor relationship with business digital banking providers

Recommend improvements based on testing, feedback, member behavior and analytical conclusions

Manage and implement updates and new releases of the business digital banking platform

Understand business member digital usage and work to identify opportunities to continuously improve the digital experience

Review business member feedback and support member complaint resolution

Actively engage in assigned digital projects and digital tasks in other department projects

Work with Project Management team to ensure projects and tasks are completed in an accurate and timely fashion

Complete testing and quality assurance reviews for new digital products or services

Qualification

Digital Banking experienceData analysis skillsTroubleshooting skillsAnalytical expertiseCommunication skillsDeadline orientedPassionate about technologiesRelationship buildingAttention to detail

Required

Bachelor's degree in business, marketing, computer science or related field or an equivalent combination of education, training, and experience

Three to five years Digital Banking experience (Online Banking, Mobile and related technologies including payment systems, treasury management, and positive pay) preferred

Knowledge and experience in financial services, preferably in Credit Unions

Understanding of Credit Union and business digital banking operations

Proficient at troubleshooting members, team members, and vendor issues

Analytical expertise for complex problems and perseverance

Strong communication skills with the ability to be influential

Excellent troubleshooting abilities and debugging skills

Ability to form relationships with all levels of employees

The ability to apply knowledge to new situations

Passionate about technologies

Deadline oriented

Experience communicating clearly, both written and verbal

High attention to details