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Bill Gosling Outsourcing · 1 month ago

Collections Agent AWS 4090

Hampton, VA

Full-time

Onsite

New Grad, Entry Level

Bill Gosling Outsourcing is a global leader in outsourcing solutions, focusing on enhancing customer experiences. The Collections Agent role involves reviewing account statuses, negotiating payment arrangements, and resolving customer inquiries effectively.

AccountingOutsourcing

Responsibilities

Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable

Take necessary follow up actions until the customer issues are fully resolved

Negotiate payment terms/arrangements if applicable

Review account status/information thoroughly to understand the customer’s inquiry/need

Respond to inquiry/need and decide upon the most appropriate solution, if applicable

Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable

Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department

Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information

Champion company core values and other company programs

Other duties as assigned

Qualification

Collections experienceNegotiation skillsCustomer serviceCommunication skillsProblem-solving skills

Required

North America - Minimum High School Diploma or equivalent is required

Philippines – Minimum of 2 years post-secondary or equivalent is required

Trinidad & Tobago – Minimum 3 CSEC passes English is compulsory in all locations

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required

Preferred

Previous experience in a Collections role is preferred but not required

Benefits

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

Rewarding Work: Help businesses grow while making a real difference in people’s lives!