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SunSource · 3 weeks ago

Sr. Customer Service Representative / Inside Sales- Industrial Supply

Northborough, MA 01532

Full-time

Onsite

Senior Level

$26/hr - $29/hr

5+ years exp

SunSource, through The Hope Group, is New England’s leading provider of fluid power and motion control solutions. The Sr. Customer Service Representative will perform a variety of customer servicing duties, assist in product selection, and participate in business development efforts to enhance customer relationships and sales opportunities.

EnergyIndustrialMachinery ManufacturingProductivity ToolsRenewable EnergySolarSupply Chain Management

No H1B

Responsibilities

Receive and review inquires and orders to check and ensure correct identification of parts or units required

Price, following established practices from records available or in conjunction with Supervisor

Refer to factory for identification, additional information for products or units provided by or produced by the factory

Assist customers in product selection and application assistance and make recommendations relative to our products and services

Enter orders or inquiries into computer providing all pertinent data and information

Obtain negotiated pricing, delivery or other information from available sources and finalize order with customer

Maintain computer pricing as required

Work with Supervisor on more complex or major order situations to prepare pricing/quotations

Check customer orders against any quotations made, edit, write, process

Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters

Supply information, initiate action and resolve within established practices

Refer policy matters to Supervisor

Source non-stock items with suppliers based on negotiated price and delivery and initiate purchase of required items

Maintain collection of current vendor catalogs and communicate with vendors to obtain technical or other information

Educate customers on the products and services that we offer by exposing potential customers to the full depth and breadth of The Hope Group product offering

Participate in The Hope Group’s Inside Sales Business Development program by calling or contacting pre-approved target customers to promote account expansion and to nurture new opportunities

Make weekly calls to assigned account list and record results in TDF

Participate in weekly cadence calls to go review calls and sales tactics

Participate in monthly product training cadence call

Assist in training of customer service representatives in performance of their duties involving new or unusual situations

“Designated” individuals may provide direct support to Aerospace Operations following stringent process and record-keeping procedures

Support The Hope Group Business Management System [BMS] procedures and work instructions by following established processes and supporting their continual improvement

Qualification

Customer service experienceInside sales experienceProficient in Microsoft OfficeOrder entry systemsClear communication skillsOrganizational skills

Required

HS Diploma or GED

5+ years customer service / inside sales experience

Demonstrated ability to work with customers, primarily over the phone or email, and provide a professional and positive experience

Proficient computer skills including Microsoft Office suite of products, ability to learn and effectively use systems such as order entry, parts/sku databases

Must be organized and able to coordinate with functional groups

Clear and concise verbal and written communication skills

From time to time employees will be required to travel to other company locations within the NE region