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Terrible's · 6 hours ago

Systems & Support Specialist - Gaming

Las Vegas, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

Terrible's is seeking a Systems and Support Specialist focused on gaming operations, specifically supporting Konami SYNKROS systems. The role involves providing technical support and maintenance for slot machine gaming systems, ensuring system availability, data integrity, and compliance with gaming regulations.

AutomotiveFuelRetail

H1B Sponsor Likely

Hiring Manager

Joe Delgado

Responsibilities

Provide first- and second-level technical support for Konami SYNKROS slot management systems, including player tracking, bonusing, promotions, accounting, and reporting modules

Troubleshoot and resolve issues related to SYNKROS applications, services, databases, and system integrations

Support communication and connectivity between slot machines, SYNKROS floor controllers, kiosks, and back-of-house servers

Respond to helpdesk and operational incidents with urgency appropriate to revenue-impacting slot system issues

Configure, deploy, and maintain SYNKROS workstations, administrative consoles, POS terminals, and peripheral devices

Assist with SYNKROS software updates, patches, and version upgrades in coordination with IT leadership and Konami technical support

Maintain endpoint security, antivirus tools, system hardening, and access controls in accordance with gaming regulatory requirements

Manage user accounts, role-based access controls, password resets, and audit permissions within SYNKROS systems

Escalate complex issues to senior IT staff or Konami SYNKROS vendor support when required

Provide technical support for jackpot displays, digital signage, promotional systems, and player-facing displays integrated with SYNKROS

Assist with slot floor projects, including new machine installations, system conversions, cabinet swaps, and floor reconfigurations involving SYNKROS connectivity

Support data backup, recovery, redundancy, and failover procedures for SYNKROS systems and associated databases

Maintain accurate and detailed documentation for SYNKROS system configurations, incidents, changes, and resolutions to support audits and compliance reviews

Track and manage inventory of SYNKROS related IT assets and slot system equipment

Assist in training slot operations and technical staff on SYNKROS functionality, workflows, and best practices

Participate in after-hours maintenance windows, system upgrades, and emergency response affecting SYNKROS operations

Perform other duties as assigned by IT or Slot Systems leadership

Qualification

Konami SYNKROSWindows ServerIT systems supportCybersecurityTCP/IP networkingHelpdesk systemsAnalytical skillsCustomer serviceTask prioritizationIT certificationsEnglish proficiencyCommunication skills

Required

Associate's degree in information technology, Computer Science, or related field required

2+ years of experience in IT systems support, preferably in casino slot operations or regulated gaming environments

Strong knowledge of Windows Server and desktop environments, Microsoft 365, and enterprise applications

Working knowledge of SYNKROS architecture, services, and system dependencies

Familiarity with slot floor networking, including TCP/IP, VLANs, DNS, and DHCP

Experience supporting kiosks, printers, player tracking devices, and slot-related peripherals

Experience with helpdesk or ticketing systems (Zendesk, Fresh service, Jira, etc.)

Understanding of cybersecurity, access controls, and change management in regulated gaming environments

Ability to follow strict gaming commission and internal control procedures

Strong analytical and troubleshooting skills

Ability to perform effectively in high-pressure, revenue-critical environments

Excellent communication and customer service skills

Ability to prioritize tasks based on slot floor and player impact

Must be able to obtain and maintain gaming licenses, work cards, and background clearances as required by applicable gaming authorities

Ability to communicate clearly and professionally in English, both verbally and in writing

Ability to explain SYNKROS system functionality to non-technical users

Ability to identify, analyze, and resolve technical issues while maintaining regulatory compliance, system integrity, and uptime

Must demonstrate sound judgment when addressing SYNKROS outages or security events

Preferred

Bachelor's degree in information technology, Computer Science, or related field preferred

Direct experience supporting Konami SYNKROS systems strongly preferred

Relevant IT certifications preferred (CompTIA A+, Network+, Microsoft, ITIL)

Company

Terrible's

Terrible's is a retail company that offers car wash, convenience stores, and fuel stations in multiple locations for various consumers.

Founded in 1959

Las Vegas, Nevada, USA

1001-5000 employees

https://www.terribles.com/

H1B Sponsorship

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2025 (1)