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Deque Systems, Inc · 4 weeks ago

Lead Solutions Engineer

Ann Arbor, MI, US

Full-time

Hybrid

Senior Level, Lead/Staff

7+ years exp

Deque Systems, Inc is a web accessibility software and services company committed to Digital Equality. They are seeking a Lead Solutions Engineer who will manage a team while providing hands-on technical support and solutions to complex customer accounts.

Software

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Act as the Senior Solutions Engineer on critical, high-value, or strategically complex customer implementations. This includes direct involvement in technical discovery, solution architecture design, and integration work

Be a trusted advisor who personally provides Deque’s first line of technical support and expertise to strategic customers

Work directly and hands-on with users of Deque technology, building simple sample implementations or integrations of Deque products with customer solutions, to drive adoption and knowledge transfer

Deliver product demonstrations that directly address the most complex customer needs and technical environments

Manage, mentor, and coach a team of Solutions Engineers, ensuring high technical standards are met in all team deliverables

Define team goals, manage resource allocation, and ensure appropriate SE coverage across sales and implementation engagements, balancing the team workload with your own customer commitments

Establish and standardize technical best practices for solution design, product demonstrations, and integration templates across the team

Act as a final technical escalation point for the SE team on complex customer issues

Lead the team in developing a deep understanding of customer accessibility objectives, use cases, and key players

Work with Sales and Customer Success leadership to identify opportunities for process optimization and efficiency within the entire organization

Collaborate with Product Management and Engineering to share field insights and influence the technical product roadmap

Qualification

UI technologiesCI/CD pipelinesAccessibility softwareCustomer engagementTeam managementLanguage skillsCommunication skillsPresentation skillsNegotiation skills

Required

At least 7 years of hands-on experience in a software development, implementation, or customer-facing technical role

Minimum of 2 years of direct management or team lead experience overseeing Solutions/Sales Engineers, Technical Consultants, or similar technical customer-facing roles

Deep, hands-on proficiency with UI (web and mobile), front-end technologies (HTML, CSS, JavaScript, etc.)

Expertise in implementing and integrating solutions within CI/CD pipeline components and SaaS architectures

Hands-on experience with UI test automation frameworks

Excellent understanding of SDLC and its components

Exceptional communication, presentation, and negotiation skills with the ability to engage technical practitioners and executive leaders

Expert understanding of the accessibility software domain and customer needs

Proven ability to manage team capacity and workstreams across multiple customer projects concurrently, while simultaneously managing your own high-priority account workload

Ability to travel up to 30%

Preferred

Professional language skills in at least 1 other European language besides English (preferably French or German) is an added advantage but not mandatory

Company

Deque Systems, Inc

Deque (pronounced dee-cue) is a web accessibility software and services company, and our mission is Digital Equality.

Founded in 1999

Herndon, Virginia, USA

201-500 employees

http://www.deque.com/

H1B Sponsorship

Deque Systems, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (3)

2022 (4)

2021 (2)

2020 (1)