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Bellco Credit Union · 1 month ago

Payment Support Specialist II

Bellco Corporate Offices, 7600 E Orchard Rd, Greenwood Village, Colorado, United States of America

Full-time

Onsite

Mid Level

$26/hr - $28/hr

3+ years exp

Bellco Credit Union is a local not-for-profit organization committed to serving its members and community since 1936. The Payment Support Specialist II will assist with monitoring and processing ACH, Wire, and Check transactions while ensuring compliance with relevant regulations and providing exceptional member service.

BankingFinancial Services

Responsibilities

Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments

Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology

Understand and adhere to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc

Understand all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc

Responsible for processing multiple incoming daily Federal Reserve ACH return files in accordance with Nacha governing regulations

Responsible for processing ACH disputed transactions (credits/debits) to and from members accounts as well as ACH stop payments, EFTs, and government reclamations

Responsible for processing adjustments and corrections related to electronic and check transactions

Responsible for requests, disputes and escalations associated with any Payment Support functions

Responsible for processing both domestic and international incoming and outgoing wires via WITS wire transfer system accurately and timely

Responsible for research of wire trace recalls and wire disputes ensuring full resolution

Retrieve Federal Reserve check return files and process all chargeback items

Responsible for processing check in-clearing files and settlements daily

Responsible for End of Day balancing and settlement as well as assisting Reconciliation and Accounting teams with reconciliation of ACH, Wire and Check files

Partner with other internal departments to research and resolve processing issues related to department functions

Participate in partner and team meetings to provide support and expertise

Regular and punctual attendance

Management retains the discretion to add to or change the duties of this position at any time

Qualification

ACH processingWire transfersCheck transactionsMicrosoft ExcelCustomer serviceAnalytical skillsAttention to detailCommunication skillsOrganizational skillsInterpersonal skills