Marmon Foodservice Technologies ยท 1 month ago
Help Desk Associate
Westlake, OH
Full-time
Hybrid
Entry Level
1+ years expMarmon Foodservice Technologies is part of the global industrial organization Marmon Holdings, backed by Berkshire Hathaway. The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues while developing troubleshooting and customer service skills.
CommercialFood and BeverageMachinery ManufacturingManufacturing
Responsibilities
Respond to incoming support requests via phone, email, or ticketing system
Diagnose and resolve basic technical issues related to end-user desktops, laptops, printers, and mobile devices
Prepare and deploy computing equipment to end-users and assist with tech refresh
Assist with password resets, account unlocks, and basic application support
Document all support interactions in the ticketing system accurately and promptly
Escalate complex issues to senior technicians or system administrators as needed
Maintain knowledge of company IT policies and procedures
Provide excellent customer service and communicate technical solutions in a user-friendly manner
Qualification
Required
High school diploma or equivalent
1-3 years of IT support or related experience
Ability to manage time effectively
Eagerness to learn and grow in the IT field
Customer-focused attitude with patience and professionalism
Ability to adapt to new technologies and processes quickly
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies
Basic understanding of Windows environment
Familiarity with common office applications (Microsoft 365, Outlook, Teams, etc.)
Strong problem-solving and communication skills
Preferred
Associate degree or IT certifications (CompTIA A+, Network+)
Company
Marmon Foodservice Technologies
Marmon Foodservice Technologies manufactures and supplies commercial food and beverage equipment.
1001-5000 employees
H1B Sponsorship
Marmon Foodservice Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (3)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Kristin Johnson
Human Resources Business Partner
Recent News
Company data provided by crunchbase