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Mediacom Communications · 3 weeks ago

Sr. Manager, Network Operations Center

West Des Moines, IA

Full-time

Onsite

Mid, Senior Level

$60K/yr - $95K/yr

2+ years exp

Mediacom Communications is a leading provider of digital services in the United States, striving to bridge the digital divide. The Sr. Manager, Network Operations Center will oversee daily operations within the NOC, focusing on Change Management or Incident Management, while implementing monitoring solutions and improving operational procedures.

ContentDigital MediaInternetNewsTelecommunications

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Responsible for ensuring continuous process improvement, procedures and workflow integration within the NOC and other support groups

Manage their respective group, each group containing a tiered structure of support

Collaborate with other internal organization such as Customer Care, OSS Engineering, IT and business units to resolve issues and to bring about improvements within the business

Communicate technical as well as business issues and status to management

Other duties as assigned

Qualification

Network Management TechnologiesChange ManagementIncident ManagementITIL certificationLAN/WAN infrastructuresVoIP infrastructureAnalytical skillsPeople managementVerbal communicationWritten communicationTeamwork

Required

Bachelor's degree required

Ability to work under stress and follow detailed procedures, as well as possess good decision making skills

2 plus years of experience working with Network Management Technologies

One plus years experience working in a NOC operations

Functional knowledge of Change Management

Functional knowledge of Incident Management

Understanding of LAN/WAN infrastructures

Understanding of NT, Solaris and database technologies

Understanding of VoIP, High Speed Data infrastructure components

Proactive, can-do attitude with excellent analytical skills

Excellent verbal and written communication skills

Ability to work in a team environment

Must have motivational skills and people management skills

Detail and team oriented

Preferred

Functional knowledge of ITIL, certification preferred

Previous Cable TV/Broadband and/or Telecommunications experience a plus

Experience with ARS Remedy architecture and its applications (HelpDesk/Change Modules)

Benefits

Health, vision, and dental insurance!

Paid vacation, holidays and flex paid time off!

401K with generous company match!

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!

Education Enrichment up to $5,000 per year for qualified employees!

Employee Wellness Program!

Company

Mediacom Communications

Glassdoor3.9

Mediacom Communications Corporation operates as a cable television company in the United States.

Founded in 1995

Middletown, New York, USA

1001-5000 employees

http://mediacomcable.com

H1B Sponsorship

Mediacom Communications has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)