WMH Solutions · 1 month ago
Corporate Aftermarket Support Specialist I / II (Growth Role)
Charlotte, NC
Full-time
Onsite
Entry, Mid LevelWMH Solutions is a leader in material handling with over 35 years of experience. They are seeking a Corporate Aftermarket Support Specialist to provide parts and service support, troubleshoot inquiries, and coordinate with various teams to ensure operational efficiency.
Manufacturing
Responsibilities
Provide high-level parts & service support for WMH branches and customers
Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
Assist with equipment records, repair coordination, and customer communication
Support Linde/other OEM programs, portals, policies & compliance
Work closely with Service Managers, Parts Teams, & Regional Directors
Track open work orders, parts shortages, backorders, and ETA updates
Support quoting, job scheduling, PM program coordination & contract maintenance
Monitor fleet health, PM compliance, and equipment uptime
Standardize best practices across Service, Parts, Warranty, & Support
Help with reporting, KPI tracking, and operational improvement
Support corporate initiatives: safety, productivity, efficiency, & customer experience
Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation
Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones
New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones
Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths
Become a WMH systems specialist: Dealer/OEM Portals, Fleet Database, Service CRM, Parts Ordering Platforms, Warranty Management Systems
Qualification
Required
Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
Knowledge of parts, service, warranty, or technical support
Strong customer service and communication skills
Ability to coordinate multiple moving parts under pressure
Tech-savvy — systems, databases, reporting & process tracking
Problem-solver mindset — you see roadblocks and create solutions
Organized, detail-focused, reliable
Benefits
Premium Full Benefits Package • Medical, Dental, Vision
Life insurance & AD&D
HSA & PPO options
Company-paid benefits
Company
WMH Solutions
Founded in 1988, WMH Solutions is a full line industrial equipment and integrated warehouse systems solutions provider.
Founded in 1988
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
J
joe wheeler
CEO
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