E*TRADE from Morgan Stanley · 1 month ago
Senior Production Support Engineer - Parametric
Boston, Massachusetts, United States of America
Full-time
Hybrid
Senior Level
6+ years expMorgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. The Senior Production Support Engineer at Parametric will support production applications, triage issues, and work on automation processes while collaborating with development teams.
BankingFinanceFinancial Services
Responsibilities
Triage and resolve tickets for supported systems and applications
Provide troubleshooting expertise for all aspects of an application including vendor and custom built apps
Develop and maintain knowledge base articles
Follow established procedures for managing business risk when updating production systems
Create and update process automation
Participate in projects that enhance or upgrade Parametric systems or employee experience
Working as part of a team provide complete 24/7 support to the production environment including being a member of an on-call rotation
Enhance the monitoring and oversite of applications to ensure proactive alerting where possible
Qualification
Required
6 years of relevant professional experience
4 years experience with SQL including writing and understanding queries
Experience supporting a 24/7 environment
Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms
Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users
Must be able to work in a fast-paced, social environment, yet be able to work independently as necessary
Experience supporting a Windows based environment including basic server administration
Patience and attention to detail is essential
Preferred
Scripting/automation and continuous improvement experience is a plus
Previous experience supporting line of business applications is a plus
Experience with Linux/UNIX based platforms is a plus
Experience with Powershell or other scripting languages is a plus
Financial industry experience is a plus
Benefits
Commission earnings
Incentive compensation
Discretionary bonuses
Other short and long-term incentive packages
Other Morgan Stanley sponsored benefit programs
Company
E*TRADE from Morgan Stanley
E*TRADE from Morgan Stanley is a pioneer in the online brokerage industry.
1001-5000 employees
H1B Sponsorship
E*TRADE from Morgan Stanley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2020-02-20Acquired
1996-08-16IPO
Leadership Team
Julia Miller
Executive Director, Creative Services
Recent News
2025-11-07
2025-10-14
Company data provided by crunchbase