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Strategic Franchising · 1 month ago

Director of Retail Operations

United States

Full-time

Remote

Lead/Staff

$60K/yr - $80K/yr

Strategic Franchising is seeking a Director of Retail Operations who is passionate about retail leadership and optimizing in-store experiences. This strategic leader will oversee retail operations across a growing franchise system, focusing on developing scalable processes, training programs, and enhancing franchisee success.

Consulting

Responsibilities

Develop, implement, and continuously refine a scalable Retail Operations Framework, including KPIs, operating standards, playbooks, tools, and communications

Ensuring consistent execution of: Brand standards & customer experience, Visual merchandising & plan-o-grams, Safety, compliance & operational excellence

Directly manage and develop the Retail Operations Manager, providing leadership, coaching, and career development

Lead the design and delivery of retail-specific training programs for new franchise owners and their store teams

Build and maintain a comprehensive Retail Training Curriculum

POS technology & retail systems

Create and maintain the Retail Operations Manual & Store Opening Guide, covering everything from site selection through grand opening

Serve as the primary corporate leader for all new store openings, ensuring timelines, readiness, and cross-functional alignment

Provide hands-on support to franchise owners at opening (on-site or virtual)

Coordinate across teams for: Location selection & project planning, Technology & hardware, Fixtures, signage & merchandising, etc

Conduct pre- and post-opening store audits to ensure long-term success

Analyze and optimize store-level performance across: Sales, margins, labor, inventory turns & promotions

Make data-driven recommendations such as Store layout & design, Staffing models & scheduling, Product assortment, pricing & inventory cadence

Lead initiatives that drive revenue growth and system-wide retail profitability

Qualification

Retail Operations ManagementMulti-unit LeadershipTraining Program DevelopmentData AnalysisCross-functional CollaborationProject PlanningPerformance OptimizationCustomer Experience Focus

Required

Proven multi-unit or franchise retail leadership experience

Strong background in retail operations, store openings, and performance optimization

Experience building systems, training programs, and scalable processes

Data-driven mindset with strong business acumen

Collaborative leader who thrives in cross-functional environments

A genuine love for pets and pride in delivering exceptional customer experiences

Company

Strategic Franchising

Strategic Franchising Systems is a group of private companies that offer low-cost, home-based, proven franchise models with highly effective marketing systems that generate the potential for significant income and profits.

Founded in 1994