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Bell Techlogix, Inc. · 1 month ago

Deskside Support Engineer

Richmond, VA

Full-time

Onsite

Senior Level

5+ years exp

Bell Techlogix, Inc. is a Certified Great Place to Work that values innovation and career growth for its employees. The Deskside Support Engineer is responsible for managing hardware inventory, troubleshooting equipment issues, and training new hires while ensuring adherence to depot processes and evaluating business needs.

Information Technology & Services

Responsibilities

Support imaging, update testing, and manage physical and logical hardware inventory within the depot

Resolve tickets escalated to Depot by Service Now

Understand basic Apple device troubleshooting

Adhere to depot processes using ServiceNow and other depot tools

Load operating system on computers using standard deployment and build procedures

Prepare and ship hardware to correct addresses as needed

Prepare returned hardware to be repurposed or retired

Troubleshoot issues and/or errors

Train new employees on repair and system-based tasks

Evaluate business needs and recommend solutions in accordance with standards

Evaluate and recommend process improvements

Assist in inventories, parts ordering, shipping and handling duties to support the depot services

Maintain regular attendance

Other duties as assigned by management

Qualification

Inventory managementEquipment repairsAdvanced diagnostic skillsMicrosoft OfficeJAMFCustomer serviceVerbal communicationWritten communicationTime managementOrganizational skills

Required

Must have an Associate Degree in a related field or equivalent job experience

5+ years of relevant technical work experience

Advanced working knowledge and experience related to inventory management and equipment repairs

Must be familiar with and knowledgeable in Microsoft Office

Good verbal and written communication skills

Demonstrates strong time management and organizational skills

Ability to multitask in a fast-paced work environment

Advanced technical, analytical, problem-solving skills

Advanced diagnostic and repair skills

Working knowledge of JAMF

Must have the ability to work independently and within a team

Demonstrate a commitment to good customer service

Must have a positive attitude and be willing to resolve problems professionally

Must be able to communicate with clients in a professional manner

Must be able to lift and carry at least 35 lbs

Must be able to walk for long distances

Must be able to work at a computer for long periods of time

Must be able to work in a fast-paced environment

Must have the ability to multitask and swap between multiple clients

Manual dexterity to use keyboard to input information

Must pass pre-employment (post offer) background check and drug screen

Must maintain a valid driver's license

Company

Bell Techlogix, Inc.

Glassdoor3.7

As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector.

Indianapolis, Indiana, USA

501-1000 employees