honeycomb.io · 11 hours ago
Senior Technical Customer Success Manager - EAST
United States
Full-time
Remote
Senior Level
$170K/yr - $200K/yr
5+ years expHoneycomb is a company focused on defining observability and enhancing developer tools, collaborating with notable clients across various industries. The Senior Technical Customer Success Manager will serve as a trusted advisor for strategic customers, managing post-sales relationships and ensuring they realize business value from their investment in Honeycomb.
Cloud Data ServicesData VisualizationDeveloper ToolsDevOpsInformation TechnologySoftware Engineering
No H1B
Responsibilities
Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb
Own the post-sales relationship for a portfolio of accounts based in the East Coast Region
Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities
Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion
Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team
Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation
Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience
Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices
Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region
Qualification
Required
5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
Experience working with Enterprise customers in complex, cross-functional environments
Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa
Organized, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care
Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement
Experience in observability, APM, monitoring, or DevOps platforms
Based in EST or CST
Preferred
Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)
Benefits
A stake in our success - generous equity with employee-friendly stock program
It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience
Time to recharge - Unlimited PTO and paid sabbatical
A distributed-first mindset and culture (really!)
Home office, co-working, and internet stipend
Full benefits coverage for employees, with additional coverage available for dependents
Up to 16 weeks of paid parental leave, regardless of path to parenthood
Annual development allowance
And much more...
Company
honeycomb.io
Honeycomb is the observability platform that enables engineering teams to find and solve problems they couldn't before.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$146.9MKey Investors
HeadlineInsight PartnersScale Venture Partners
2023-04-06Series D· $50M
2021-10-20Series C· $50M
2021-02-02Series B· $20M
Leadership Team
Christine Yen
Co-founder/CEO
Liz Fong-Jones
Field CTO
Recent News
2025-12-05
Company data provided by crunchbase