Zip · 4 weeks ago
Billing Operations Manager
San Francisco
Full-time
Hybrid
Senior Level
$145K/yr - $165K/yr
5+ years expZip is a procurement platform aiming to simplify the purchasing process for enterprises. The Billing Operations Manager will manage the invoicing lifecycle, streamline the Order-to-Cash process, and ensure accurate billing and collections while collaborating with various teams.
ComplianceEnterprise Resource Planning (ERP)FinanceInformation TechnologyProcurementSoftware
Responsibilities
Manage the end-to-end invoicing and collections process. ensuring accuracy, timely delivery, and adherence to contractual terms
Establish and implement the Billing Playbook: Identify manual bottlenecks in the current billing process and implement automation to support hyper-growth
Drive the collections process: monitor AR aging, automate dunning notifications, and conduct direct outreach to customers for past-due balances
Establish and refine credit policies; assess credit risk for new and existing customers to minimize bad debt exposure
Partner with Engineering and Product to ensure usage data is captured and reported into our billing systems accurately
Proactively monitor and implement strategies to maintain strong collections, optimizing cash flow and minimizing bad debt exposure
Serve as the escalation point for complex billing inquiries and disputes; resolve issues with a "customer-first" mindset while protecting Zip’s revenue
Collaborate with Sales and Deal Desk during the negotiation phase to ensure non-standard billing terms are operationally feasible
Assist in the implementation or optimization of billing systems
Create documentation and standard operating procedures (SOPs) for the billing function
Qualification
Required
Bachelor's Degree in Accounting, Finance, or relevant work experience
Minimum 5+ years of experience in Billing and Accounts Receivable, preferably at a high-growth SaaS company
Exceptional ability to interact, communicate, and present complex revenue topics clearly to key cross-functional teams and executive leadership
Ability to multitask and maintain organization in a dynamic, fast-paced environment
Proven ability to independently drive complex projects under ambiguity and deliver results
Preferred
Experience implementing or transforming key systems and processes from the 'ground-up' working closely with cross-functional teams
Experience managing hybrid billing models (recurring subscription + usage/consumption)
Proficient in MS office, experience with Netsuite a plus
Benefits
Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan
Company
Zip
Zip is an intake and procurement orchestration platform that enables users to initiate purchase requests across the enterprise.
201-500 employees
H1B Sponsorship
Zip has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (4)
2022 (4)
Funding
Current Stage
Late StageTotal Funding
$371.32MKey Investors
BondY CombinatorY Combinator Continuity Fund
2024-10-21Series D· $190M
2023-05-15Series C· $100M
2022-05-25Series B· $43.3M
Leadership Team
Rujul Zaparde
Co-Founder & CEO
L
Lu Cheng
Co-Founder & CTO
Recent News
Digital Commerce 360
2025-12-30
Payments Dive
2025-12-20
Company data provided by crunchbase