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Coach · 1 day ago

Director, Omni Operations

New York, NY

Full-time

Hybrid

Director/Executive

$160K/yr - $180K/yr

10+ years exp

Coach is a global fashion house committed to innovation and inclusivity. The Director of Omni Operations will lead the development and implementation of operational initiatives across the North American field organization, focusing on operational excellence and enhancing customer and employee experiences.

ApparelFashionLifestyleRetail

Responsibilities

Responsible for developing and maintaining clear, comprehensive, consistent and engaging communication strategies to support the North America Retail / Outlet & Coffee Shop teams

Lead the day-to-day management & ongoing development of the Playbook, the platform built to serve as a single pane of glass for all field communication, task / workload planning, documentation, resources & tools for the field teams

Collaborate with cross-functional partners (Buying / Allocation, Customer Experience, Visual Merchandising, Marketing, Asset Protection, Retail Finance, HR) to develop and / or update business processes and create communication strategies for all field initiatives / programs

Provide support / guidance to business partners for new & developing business needs

Responsible for maintaining and continuously updating all store policies and procedures

Partner on any changes to the business to identify where communication or new / updated process or policy is needed

Partner with Legal, InfoSec, Internal Audit, Finance, Treasury & Asset Protection to ensure policy & regulatory compliance / risk mitigation

Responsible for the management and continuous development of our inventory systems – MIMS (inventory management), PCS (shipment management / tracking) and Datascan (physical inventory)

Lead the project management for the new store opening, renovation, relocation & closing processes

For each new project (new stores, renovations, relocations), partner with Architecture, VM and Field Leadership to review floor plans, with a focus on POS / cash wrap placement, backroom layout & overall storage capacity

Lead the planning and execution of the Store Manager Conference and other field-related meetings

Partner and maintain our business continuity plan and process

Develop and maintain an expert level of knowledge for all in-store processes, applications and systems

Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives

Explore and seek input for new technology solutions to further improve field operations

Collaborate with local and international business units to share information and best practices

Support Omni Operations initiatives / projects on an as needed basis

Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues

Qualification

Omni OperationsInventory Management SystemsProject ManagementCommunication StrategiesData AnalyticsCross-Functional CollaborationCustomer Service OrientationStrategic AgilityLeadership SkillsProblem SolvingOrganizational SkillsAdaptabilityCreativityTeam CollaborationPresentation SkillsAttention to Detail