Otsuka Pharmaceutical Companies (U.S.) · 1 day ago
Associate Director, R&D HCP Engagement
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$147K/yr - $220K/yr
6+ years expOtsuka Pharmaceutical Companies (U.S.) is seeking an Associate Director for R&D HCP Engagement, who will be responsible for designing and overseeing the execution of a compliant and exceptional service model for Healthcare Professional engagement. This role focuses on transforming engagement processes, ensuring compliance, and leading a team to enhance operational efficiency while maintaining high standards of integrity and transparency.
Health CareMedical
Responsibilities
Set the vision and operational roadmap for the HCP Engagement CoE, acting as the primary change agent to transform the fragmented HCP engagement process into a unified, compliant, and efficient service model
Lead the end-to-end design and implementation of the centralized HCP engagement and contracting system (e.g., leveraging iHub and Veeva), ensuring the system architecture supports both operational excellence and stringent compliance standards
Drive the continuous identification of gaps and the necessary innovation of the CoE's processes, championing the use of technology and AI to support workflow improvement across Medical Affairs and R&D
Directly manage, coach, and develop the Manager, HCP Engagement Lead, overseeing their performance, workload, and adherence to newly implemented process standards and protocols
Provide operational oversight for tracking the entire HCP engagement process, ensuring the Manager accurately monitors performance and proactively identifies and resolves systemic process bottlenecks
Design and enforce the framework for a robust feedback loop with internal stakeholders (e.g., Sourcing, Finance, Compliance) and external experts, ensuring the CoE service model evolves based on customer needs and reputational impact
Develop and implement a comprehensive training and certification program for all internal stakeholders involved in HCP engagement
Serve as the primary point of accountability for global oversight of HCP interactions, ensuring compliance with internal policies, legal requirements, and industry codes (e.g., PhRMA, EFPIA)
Establish the governance structure for HCP engagement to ensure all contracting elements and fair market value (FMV) determinations are audit-ready
Design the framework for monitoring HCP engagement frequency and workload to prevent KOL fatigue and manage the ethical use of experts across R&D and Commercial activities
Set the standards for 'white glove' service, ensuring the Manager maintains timely, professional, and consistent communication with external experts to mitigate reputational risk
Define and monitor performance metrics and engagement analytics to assess effectiveness and identify opportunities for optimization in HCP contracting
Develop dashboards and KPIs to monitor processing of HCP payments
Analyze engagement data to identify trends, efficiency opportunities, and compliance risks
Ensure visibility, transparency, and data integrity across the end-to-end HCP lifecycle from engagement request to contract close-out
Partner with R&D and Medical leaders to use data insights to inform strategic planning and continuous improvement
Identify process inefficiencies and implement scalable, automated solutions to reduce cycle times and administrative burden
Lead cross-functional Root Cause Analysis (RCA) initiatives and implement corrective and preventive action (CAPA) plans
Establish KPIs and dashboards to monitor process performance, turnaround times, and compliance adherence
Consider technology and AI to support workflow improvement
Qualification
Required
Bachelor's degree in Business Administration, Life Sciences, Finance, Law or a related field is required
Previous experience in HCP Contracting and Payments Required
Minimum 6-8 years of experience in pharmaceutical R&D, biotechnology or healthcare industry, with strong experience in Medical Affairs, R&D operations, or HCP contracting within the pharmaceutical or biotech industry
Deep understanding of HCP engagement processes, including contracting, cross-border approvals, and compliance frameworks
Proven track record of developing and operationalizing frameworks, processes, or centers of excellence in a global & matrixed organization
Experience collaborating cross-functionally with clinical, medical, and commercial partners
Strong understanding of regulatory, compliance, and ethical standards governing HCP interactions globally
Contract Development and Management Experience required
Exceptional ability to provide vision and drive organizational change, successfully in a complex, matrixed organization
Strong analytical and operational skills
Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements
Strong knowledge of global regulatory and compliance standards (FDA, EFPIA, IFPMA, PhRMA)
Proven track record of proactive, entrepreneurial work style
Excellent communication, executive presentation and collaboration skills
Demonstrated ability to deliver exceptional customer service and build strong relationships with internal and external stakeholders, ensuring a positive and professional experience at every touchpoint
Strong negotiation skills and demonstrated relationship building
Excellent project management, organizational cross-functional collaboration and stakeholder management skills
Ability to lead through influence and drive alignment across diverse teams
Ability to spearhead change in a complex, matrixed organization
Preferred
Familiarity with digital engagement platforms, CRM systems, and data-driven engagement models is a plus
Benefits
Comprehensive medical, dental, vision, prescription drug coverage
Company provided basic life
Accidental death & dismemberment
Short-term and long-term disability insurance
Tuition reimbursement
Student loan assistance
A generous 401(k) match
Flexible time off
Paid holidays
Paid leave programs
Other company provided benefits
Company
Otsuka Pharmaceutical Companies (U.S.)
There are two Otsuka pharmaceutical industry companies in the U.S.: Otsuka America Pharmaceutical, Inc.
1001-5000 employees
H1B Sponsorship
Otsuka Pharmaceutical Companies (U.S.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (11)
2022 (5)
2021 (9)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Tarek Rabah
President & CEO
Reza Moghadam
Co-founder and lead for PsychU (www.PsychU.org)
Recent News
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