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GFL Environmental Inc. · 2 days ago

Senior Field Support Analyst

North Little Rock, AR

Full-time

Hybrid

Mid, Senior Level

4+ years exp

GFL Environmental Inc. is seeking a Senior Field Support Analyst who will serve as the IT liaison to regional business unit end users. The role involves providing technical assistance, maintaining computer networks, and implementing new systems to enhance business operations while managing relationships with senior management and supporting various business initiatives.

Environmental ConsultingGreenTechWaste Management

Responsibilities

Able to travel ~50% between US (Arkansas, Oklahoma, etc.)

Serves as the IT liaison to regional business unit end users

Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives

Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations

Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems

Escalate non-resolvable issues to higher-level teams in a timely manner

Provide support and assistance for Business Unit process systems as required

Create, monitor and enforce policies and procedures

Create, distribute and update knowledge base solutions

Evaluate, design and implement new systems that increase productivity or enhance overall business operations

Integrate technical knowledge and business understanding to resolve problems for customers

Resolve single and cross technology incidents independently

Work with team members to resolve unusually complex or cross technology incidents

Provide technical consulting during implementations and upgrades to production systems

Build and maintain strong relationship up to senior management level within their Business Units in assigned regions

Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements

Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers

Lead Customer Expectation management as part of escalation process

Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs

Travel to other business sites to provide additional support or to attend training sessions

Adheres to departmental standards and ensures appropriate use of information systems

Perform reporting and administrative functions as required

Qualification

A+ CertificationHDI CertificationEnd User services experienceMCSA CertificationAnalytical skillsProblem solvingCustomer service orientationCommunication skillsRelationship buildingTeam management

Required

Graduate degree in Computer Science, Engineering or related discipline with an IT focus

Certifications: A+ Certification and HDI certification (both HDI Support Center Analyst HDI Desktop Advanced Support Technician) required

4+ years of End User services experience with large teams to support

Ability to conduct research into application development issues and products

Strong analytical skills, including troubleshooting and integration of IT services

Knowledge of existing and emerging hardware and software technologies and IT architectures

Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems

Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies

Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments

Ability to manage multi-cultural and multi-located teams

High willingness to drive transformation and service improvement

Strong customer / end-user / client service orientation

Strong relationship building and interpersonal skills

Preferred

MCSA Certification preferred

Work experience in a related industry setting is a plus

Work experience at an IT service provider is a plus (managerial and/or delivery level)

Company

GFL Environmental Inc.

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GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation.

Founded in 1995

Sterling Heights, Michigan, USA

10001+ employees