IT Apple/Mobile System Administrator (NC788709) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Resource Management, Inc ยท 4 weeks ago

IT Apple/Mobile System Administrator (NC788709)

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityMid Level
money$38/hr - $43/hr

Resource Management Associates, LLC is seeking an IT Apple/Mobile System Administrator. The role involves providing support for Apple and mobile devices, assisting customers with technical issues, and collaborating with internal teams to ensure effective service delivery.

Human Resources
check
Comp. & Benefits
check
H1B Sponsor Likelynote

Responsibilities

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Qualification

Windows OSM365Apple devices supportMobile devices supportServiceNowActive DirectoryIntuneCustomer service skillsTroubleshootingOrganizational skills

Required

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Experienced in imaging and provisioning new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Company

Resource Management, Inc

twittertwittertwitter
company-logo
Resource Management is a human resources company specializing in PEO, ASO, and employment services.
dateFounded in 1992
location
Salt Lake City, Utah, USA
people-size5001-10000 employees
web-link
http://rminc.com

H1B Sponsorship

Resource Management, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-10-09Acquired

Leadership Team

leader-logo
Dawn Larsen
Co-Founder and CFO
Company data provided by crunchbase