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Signers National · 2 days ago

Account Manager, Select Accounts

Kansas City, KS

Full-time

Onsite

Mid Level

3+ years exp

Signers National is a leading insurance platform that provides brokerage and underwriting services. The Account Manager is responsible for client retention and servicing, ensuring excellent customer service and managing the renewal process for designated accounts.

Commercial InsuranceEmployee BenefitsFinanceInsurance

Responsibilities

Provides excellent customer service to a dedicated book of business and recommends potential enhancements and improvements to processes, products and/or policies

Proactively understands the requirements and needs of a client account and ability to multitask in a fast-paced environment

Responsible for renewing, servicing and retaining client business. Coordinates market selections for new and renewal business on designated accounts

Responsible for driving the entire customer renewal process and experience on designated accounts

Develops and maintains dependable working relationships with key carrier partners, underwriters, and wholesalers

Gather competitive intelligence and rely to internal parties as requested

Identify and pursue cross selling opportunities on existing accounts

Responsible for completing routine service requests in a timely manner such as: cross selling new lines of business to existing customers; certificates of insurance; endorsement requests; audit questions and disputes; and billing plan changes and/or premium finance agreements

Makes positive contribution to customer satisfaction and constantly strives to improve service to the customer

Communicates in a positive manner to contribute to a cohesive, pleasant work environment

Protects the confidentiality of information learned by performing the duties of the position

Performs other responsibilities and duties as needed

Qualification

Commercial property/casualty knowledgeClient services experienceP&C insurance licenseMicrosoft Office proficiencyNegotiation skillsMultitaskOrganization skillsCommunication skills

Required

Bachelor's degree preferred or equivalent education and/or experience in insurance

A minimum of 3-5 years of Working knowledge of commercial property/casualty coverages

A minimum of 3-5 years of client services experience within the brokerage industry or equivalent

Current P&C insurance license

Excellent organization, communication, and negotiation skills

Understanding of commercial rating concepts, compliance requirements and federal legislation

Ability to work with computer technology with little instruction with proficiency at spreadsheet and word processing programs

Ability to prioritize heavy workloads and meet all time sensitive deadlines

Proficient in Microsoft Office software

Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives

Company

Signers National

Signers National is a technology-enabled insurance brokerage and managing general agent focused on commercial insurance. It is a sub-organization of Lamb Insurance Services.

Founded in 2021

New York, New York, USA

51-200 employees