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State of Florida · 3 weeks ago

CONSUMER SERVICES ANALYST-EOG - 31000038

Tallahassee, FL

Full-time

Onsite

Mid Level

$45K/yr - $45K/yr

The State of Florida is seeking a Consumer Services Analyst to respond to communications and assist constituents with their concerns. The role involves preparing proclamations, routing correspondence, and collaborating with team members to ensure efficient service delivery.

Government Administration

Responsibilities

Respond to postal and electronic correspondence to the Governor’s Office; prepare proclamations; postal and electronic routing to EOG units, OPB units and other external agencies. Assist with phone coverage as needed

Meet with constituents face-to-face to assist in resolution of concerns

Collaborate with other correspondence analysts and team members to provide simplified access to services and expedite the delivery of information and benefits

Keep abreast of current events as they relate to government services, laws, executive orders, press releases/conferences, and other actions of the Governor or state agencies

Participate in team meetings and provide verbal and written reports