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Tommy Car Wash Systems · 4 weeks ago

Controls Support Technician Tier I

Holland, MI

Full-time

Onsite

Entry Level

2+ years exp

Tommy Car Wash Systems is a national franchise for car washes and car care services, seeking a Controls Support Technician Tier I. In this role, you will troubleshoot car wash control systems remotely and collaborate with Controls Engineers to enhance system performance.

AutomotiveProfessional ServicesRetailWholesale

Responsibilities

Handle & manage escalated issues with PLCs, HMI, and other control wash technologies

Develop and maintain documentation for troubleshooting procedures, system configurations and best practices

Contribute to continuous improvement efforts by providing feedback and suggesting enhancements

Ability to troubleshoot electrical problems with the utilization of electrical drawings and common electrical tools (ex. Voltmeter)

Adherence to electrical safety protocols when working with both 24v DC and high voltage three phase systems

Accurately gather and document information related to tickets/calls

Participate in training and development opportunities as assigned

Create, respond, and track support requests via the ticketing system daily

Utilization of internal and external resources to find solutions to problems

Other Duties as assigned

Qualification

Electrical controls experiencePLC troubleshootingLow/high voltage systemsTechnical helpdesk experienceWindows Operating SystemCommunication skillsProblem-solving skillsTime managementTeam collaboration

Required

2+ years of electrical/controls experience (PLCs, VFDs, Motors, Low & High Voltage systems)

Experience with low/high voltage electrical

Experience working within a technical helpdesk environment

Ability to efficiently organize workload and manage time

Ability to multitask and prioritize daily workload

Excellent written and oral communication skills

Proficient in Windows Operating System (Microsoft suite, File Explorer, Command Prompt)

Process-oriented and strong collaborator with the ability to communicate and manage well at all levels of the organization and across various departments

Able to display composure in stressful situations in an ever-changing environment

Strong problem-solving and critical thinking skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses

High level of integrity and dependability with a strong sense of urgency and results-orientation

Able to train on equipment and controls systems to other technicians when needed

Views customer care as high priority