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KPA · 1 month ago

Client Account Executive

United States

Full-time

Remote

Mid, Senior Level

$85K/yr - $100K/yr

2+ years exp

KPA is a leading provider of Workforce Compliance software and consulting services, dedicated to helping clients create safer workplaces. The Client Account Executive will manage and grow a portfolio of existing customers, focusing on building relationships, ensuring product adoption, and delivering an exceptional customer experience.

ConsultingSoftware

Responsibilities

Manage a defined book of business with responsibility for renewals, upsell, and cross-sell

Develop strategic account plans to strengthen customer relationships and expand product usage

Uncover customer needs and recommend KPA solutions that add measurable value

Consistently achieve or exceed revenue targets (renewal rate, expansion ARR, net retention)

Serve as the primary point of contact for customer decision-makers and influencers

Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction

Partner with Customer Success, Product, and Support teams to resolve issues and reinforce value

Advocate for customers internally and provide feedback to improve product and service offerings

Manage the full sales cycle for expansions and renewals, including scoping, pricing, negotiation, and close

Maintain accurate pipeline, forecasting, and activity tracking in CRM (e.g., Salesforce)

Prepare and deliver compelling product demos and presentations tailored to customer goals

Follow KPA’s sales methodology to maintain consistency and high-quality interactions

Qualification

SaaS account managementConsultative sellingSalesforceEHS softwareNegotiation skillsResults orientationCommunication skillsOrganizational skillsProblem-solvingActive listeningAdaptability