Starkey Hearing · 2 weeks ago
Credit and Collections Specialist
Eden Prairie, MN
Full-time
Onsite
Mid, Senior Level
$20.36/hr - $27.76/hr
4+ years expStarkey Hearing is a world leader in the manufacturing and distribution of advanced hearing technologies, dedicated to connecting people and changing lives. The Credit and Collection Specialist will be responsible for managing credit extensions, collecting past due accounts, and ensuring smooth operations for assigned portfolios, while maintaining strong relationships with customers and internal teams.
Health CareMedical DeviceWellness
Responsibilities
Perform credit review of new and existing customers
Analyze and approve credit applications
Evaluate new and existing client relationships by completing a thorough risk assessment including analysis and interpretation of customer business and personal credit report
Monitor risk of large customers based on aging analysis, payment history and thorough analysis of customer financial statement, annual report, Experian Biz App, and Credit Risk Monitor reports
Annual credit review (or as needed) of existing client portfolio and recommend credit limits adjustments
Collaborate with the sales team on options for customers with credit worthiness issues
Daily review orders that have been placed on hold to facilitate prompt release and shipment
Negotiate payment plans and/or settlements when appropriate
Timely management of strategic client portfolios including addressing and preventing past due account balances through interaction with customers and strategizing with internal customer relationship partners
Contact past due and current customer accounts to collect delinquent receivable balances and resolve pending disputes
Follow up with past due accounts in a timely and consistent fashion
Review aged accounts receivable balances for collection calls and credit file updates
Determine when an account is ready for final demand notice and or collection placement
Ensure accurate customer records through proper account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes, bill-to addresses, etc
The ability to handle confidential information and use discretion while performing job tasks
Ensure final demands and collection placement are reviewed monthly
Document customer contact and other communication within Oracle: Advance Collection
Meet company collection targets based on portfolio activity and management expectations sent via monthly team goals
Maintain a low DSO for account portfolio. This will be measured against the company norm and against DSO targets set for each Credit Representative
Maintain a good relationship with internal and external customers. This will be measured by the number of complaints or accolades received about each credit and collection specialist
Maintain assigned percentage over 31+ days past due. This will be measured against %’s established by the department as an acceptable amount to be over 31 days past due
Support Starkey Employee Corporate and/or Department Guidelines
Prepare and provide recommendations on changes to improve the Accounts Receivable department with regard to procedures, coordination between departments, and other practices that would improve operations from a customer service stand point
Assist with designing and developing company Receivables Aging standards: assisting with the implementation of procedures to meet and exceed standard target ranges
Required to work/assist with month end closing processes
React to change productively and handle other essential duties as assigned
Qualification
Required
Bachelors Degree in Business or related field
National Association of Credit Management (NACM) certified (CBF or higher)
Four to seven years experience in a corporate credit/customer service environment
Enjoy problem solving and attention to detail. Good problem solving skills required
Ability to communicate effectively and tactfully with a wide variety of people
Heavy phone collection and customer skills required
Preferred
Working knowledge of Windows, Excel, and Word for Windows preferred
Oracle Advance Collections
Experian Credit Reports
Benefits
Medical
Dental and vision insurance
401(k) retirement plan with company match
Company-paid life and short-term disability insurance
Long-term disability insurance
Employee assistance plan
Hearing aid benefits
Paid Time Off
Paid holidays
Paid floating holidays
Paid volunteer service day
Paid paternity and maternity leave
Tuition reimbursement
Company
Starkey Hearing
Starkey is a privately held, global hearing technology company headquartered in Eden Prairie, Minnesota, USA.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brandon Sawalich
President & CEO
Recent News
2026-01-16
2025-12-15
Medical Product Outsourcing
2025-12-05
Company data provided by crunchbase