IT System Administrator (NC788707) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Resource Management, Inc ยท 1 month ago

IT System Administrator (NC788707)

positionRaleigh, NC
timeFull-time
remoteOnsite
seniorityMid Level
money$38/hr - $43/hr

Resource Management Associates, LLC is seeking an IT System Administrator to provide support for their customers. The role involves utilizing knowledge of Windows OS and M365, troubleshooting customer issues, and collaborating with internal teams on various technical tasks.

Human Resources
check
Comp. & Benefits
check
H1B Sponsor Likelynote

Responsibilities

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Qualification

Windows OSM365Active DirectoryIntuneCustomer service skillsTroubleshootingBasic knowledge of MacintoshOrganizational skillsDocumentationCollaboration

Required

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & a knowledge base
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Basic knowledge of Macintosh Apple devices with a willingness to learn
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed

Company

Resource Management, Inc

twittertwittertwitter
company-logo
Resource Management is a human resources company specializing in PEO, ASO, and employment services.
dateFounded in 1992
location
Salt Lake City, Utah, USA
people-size5001-10000 employees
web-link
http://rminc.com

H1B Sponsorship

Resource Management, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-10-09Acquired

Leadership Team

leader-logo
Dawn Larsen
Co-Founder and CFO
Company data provided by crunchbase