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Lytx, Inc. · 3 weeks ago

Credit & Collections Manager

Office - Framingham, MA

Full-time

Onsite

Senior Level

$110K/yr - $138K/yr

5+ years exp

Lytx, Inc. is a company dedicated to making a positive impact through technology, and they are seeking a Credit and Collections Manager to lead their collections team. The role involves overseeing daily collections activities, managing relationships with outside agencies, and collaborating across functions to enhance the customer experience.

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Culture & Values

Responsibilities

Provide leadership and guidance to our collections team, planning short-term and long-term goals in alignment with company initiatives

Research and respond to customer questions regarding invoices, credits, payments or other issues

Manage relationship with outside collections agency: review new account placements & monitor existing portfolio collections of the 3rd party agency

Efficiently manage issues pertaining to enterprise clients as well as other escalated accounts

Collaborate effectively across functions- including Billing, Customer Success, Sales and other teams to ensure timely issue resolution, streamline workflows, and enhance the overall customer experience

Identify and communicate effectively with senior management on collection exposures and issues

Proactively manage cash collection targets and provide appropriate reporting to internal management on progress to complete

Create and report against KPIs, including collections activities, cash collection metrics, DSOs, internal case management SLAs, etc

Identify and drive process improvements across the collection’s workflow

Build and lead a high performing team

Other duties as assigned

Qualification

CreditCollections experienceTeam leadershipMS Office SuiteNetSuite ERPCommunication skills

Required

Minimum of 5-7 years of credit and collection experience

Experience driving a team towards a set of targets and milestones; communicating goals, monitor and provide feedback to ensure goals are met and team is developing

Proficiency in MS Office Suite required

Strong written and verbal communication skills