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Bell Techlogix, Inc. · 3 weeks ago

Deskside Support Engineer

Salt Lake City, UT

Full-time

Onsite

Senior Level

5+ years exp

Bell Techlogix, Inc. is a Certified Great Place to Work that values its employees and encourages career growth. The Deskside Support Engineer provides advanced technical support and training to customers, ensuring high levels of satisfaction while maintaining and repairing computer systems and peripherals.

Information Technology & Services

Responsibilities

Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment

Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed

Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction

Processes timely and accurate information to ensure compliance with vendor warranty requirements

Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns

Adheres to client policies and procedures while maintaining the integrity of the customer’s data

Maintains and updates work order tickets in client’s ITSM tool

Coordinates across multiple departments/vendors to provide support

Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates

Interacts with the customer when responding to technical questions or requests for information

Supports the Team Lead and/or Supervisor with reporting and responsibility coverage

Trains other technicians

Maintains regular attendance

Other duties as assigned by management

Qualification

Technical supportTroubleshootingComputer hardware repairMicrosoft operating systemsOEM certificationsMicrosoft OfficeG-SuiteADSCCMCustomer service skillsCommunication skillsTeamworkAttention to detail

Required

Must have a high school diploma or equivalent

Proficient in the troubleshooting and repair of various manufacturers' laptops, desktops, printers, and peripherals

Working knowledge and hands-on experience supporting handheld devices and/or mobile devices

Working knowledge and understanding of client's hardware platforms

Working knowledge and understanding of client's software and user base

Working knowledge and understanding of AD and SCCM (or similar software)

Proficient with various versions of Microsoft operating systems and MacOS

Knowledge of industry quality standards

Original Equipment Manufacturer (OEM) certifications obtained to perform warranty repairs, as required

Client-required certifications, if needed

Ability to travel to Bell Techlogix or client site locations; overnight stays required on some occasions

Strong verbal and written communication skills

Ability to explain product material to a variety of audiences at all levels of the business

Ability to work independently and as a member of a team

Effective interpersonal skills

Attention to detail, excellent organizational skills, and must possess solid customer service skills

Maintain a professional dress code and general appearance

Must be able to lift and carry at least 50 lbs

Must be able to stand for long periods of time

Must be able to walk for long distances

Must be able to sit at a computer for long periods of time

Must be able to work in a fast-paced environment

Manual dexterity to use keyboard to input information

Must pass background check

Must pass pre-employment drug test

Must maintain required certification levels

Must maintain valid driver's license

Must have reliable vehicle and maintain proper insurance while employed

Must maintain required security clearance, as needed

Preferred

College degree in a related field is preferred

At least 5 years of technical or related experience is preferred

Proficient with various versions of Microsoft Office and G-Suite is preferred

Company

Bell Techlogix, Inc.

Glassdoor3.7

As a leading information technology managed services and solutions company, Bell Techlogix provides transformational Next Generation Digital Workplace and Infrastructure Management Solutions to large and mid-market enterprises, as well as the public sector.

Indianapolis, Indiana, USA

501-1000 employees