Apply on Employer Site

JLL · 4 weeks ago

Regional Operations Manager - Critical Facility

Richardson, TX

Full-time

Onsite

Senior Level

7+ years exp

JLL is a leading global provider of real estate and investment management services. The Data Center Regional Operations Manager will oversee resources to ensure the effective and efficient operation of the portfolio's Critical Environment, maximizing up-time and site efficiencies.

CommercialReal Estate

No H1B

Responsibilities

Manage and design risk mitigation programs, processes and procedures designed to enable maximum up-time at a complex data center environment

Provide leadership, management, and technical oversight for client’s data center Portfolio, which includes critical environments and associated equipment & systems. Ensure proper engineering procedures and standards are being practiced and maintained. Ensure that facilities are operated and maintained safely, efficiently and in first class condition in compliance with the budget and financial plan

Provide leadership and management support to Building Engineers who have the responsibility of day-to-day operations and maintenance of the Critical Infrastructure

Report abnormal or critical conditions immediately to the relevant Client and JLL Management

Analyze equipment downtime ramification and develop contingency plans in the event of equipment failure and demonstrate strong leadership over incident management

Review metrics and compare against industry benchmarks to ensure that the data center portfolio is being managed to meet or exceed KPI’s

Establishes the scope of various programs and/or projects, addressing all aspects including but not limited to business requirements, performance specifications, planning, cost, interdependencies, safety, and resources. Identifies all resources to be appointed and appoints the same based on clearly documented scopes of work as approved from both the customer and JLL management

Establish engineering process and procedures and provide oversight of JLL engineering team for all staffed sites

Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. - MOPs, SOPs, and Change Management processes)

Provides input to annual financial plans for operating expense and capital, and support account by identifying, for example, unforeseen emergency expenditures throughout the year

Responsible for the creation, monitoring and reporting of cost savings and value add opportunities for the region

Responsible for the delivery of Monthly Reports, Dashboards, and Equipment Status Updates providing JLL Management and the Client information on infrastructure critical loads, remaining headroom, equipment “health check”, project status, etc

Collaborate with project management in the delivery of projects & construction related activities supporting the critical operations and functions. Review and comment on engineering design documents for adding or upgrading new equipment, and critical infrastructure. Provide recommendations and interpret electrical system coordination, short circuit, and capacities as it relates to complex data center & trading operations electrical supply systems

Work with teams to ensure that all proper closeout and commissioning procedures are followed including the collection, distribution, and storage of all necessary documentation. Assure all operational drawings are updated and assure the critical infrastructure’s configuration management is maintained

Establish training and monitoring programs to ensure all Operations staff, and contractors performing work in critical facilities are appropriately trained in accordance with critical environment process and procedures

Assure the proper safety protocols, EOM and emergency training plans, and are followed and documented per JLL’s corporate standards and client requirements

Lead or participate in special engineering studies and audits and analysis about the client's portfolio and infrastructure

Qualification

Critical operations managementElectrical systems knowledgeHVAC expertisePreventive maintenanceContract negotiationProject managementTechnical communicationSupervisory skillsRelationship buildingCollaboration skills

Required

Minimum of 7 to 10 years' experience in critical operations

Must have strong familiarity and working knowledge of critical equipment

Strong technical knowledge in electrical systems, electrical generation/distribution, HVAC (specific to the environment), IT systems and critical environments (UPS & Stand-by Power systems), environmental regulations, local building codes, fire and safety systems, preventive and predictive maintenance and diagnostic equipment, etc is needed

Must be available 24/7 as needed to support critical operations and events

Must have strong relationship-building and collaboration skills

Must have skill in negotiating contracts, and preparing RFP's as they relate to critical infrastructures and related maintenance activities

Must possess excellent verbal & written communication skills including the ability to convey complex technical information in a manner that non-technical individuals can comprehend

Must be able to create and interpret the application of relevant policies, procedures, SOP's, regulations, codes, and standards

May supervise or oversee the work of building engineers, electricians, IT specialists, mechanics, and vendor contracts & personnel